Welcome and reception experience was exceptional. We loved the location of being able to walk into the town but the hotel feeling so tranquil. I loved the little touches like fresh rose petals and lighting a candle in the bathroom on turndown. The pool and Spa are immaculate and so peaceful.

Service is the restaurant is not what you would expect for the level of property. We were really looking forward to dinner but it took 30 mins for someone to even to come to the table to take an order. He wanted to take our food order at which point I pointed out we hadn’t even had water or a drink. When we came to check we had also been charged for two glasses of champagne at dinner we never have. Breakfast is very average and overpriced for what is on offer.

Incredibly beautiful place ! Every detail is impeccable. We stayed here to celebrate our wedding anniversary and we weren't wrong. Everything was perfect. We used the spa services and I must say it was one of the best massages I’ve ever had. In the evening we had dinner at the restaurant - it was very delicious and beautifully served. The breakfast was also perfect. Thanks to the whole hotel team for an incredible stay! Hope to return next year

Now I don't like other hotels)

It's a great place to stay for a short break. The decor and attention to detail is first rate. The breakfast choice is outstanding. The rooms are clean and spacious. It has a fantastic dining terrace. The pool area is superb.

It's an uphill 15 mind walk from centre of Aix which is challenging after dinner. Also, it does not really have an area to for guests to 'hang out'; except outdoors and up a rather intimidating spiral staircase. Most of the staff are helpful but we stayed for 5 nights and as our stay progressed, the service slipped. It would be good for the hotel to keep up the same standard of service throughout.

Everything was just perfect. The place is spectacular. The staff is great, helpful and friendly. The rooms, bathrooms and common areas are not only beautiful but super comfortable and cosy. The location is great since you are 5 minutes walk to the city centre but in a very tranquil area, far from the noise of cars and people. Ample and comfortable parking is also wonderfully convenient. The atmosphere is magic.

The restaurant's food is not what you would expect in a place like Villa Gallici and for the price you pay. The menu is quite limited, the food often comes lukewarm, it's quite good but not special (with the exception of the bisque), there is no wine list and no choice for wine by glass. There is no sommelier to guide you through the wines choice, despite the amazing cellar the hotel has, nor the waiter act as one. Drinks come late, after the starters are on the table and you often have to pour your own drink despite the bottle is not even on the table. In a place which is spectacular, this area could do with some improvements. It did not spoil our stay, but it could have certainly improved since we stayed 4 nights.

An incredible property set close to the most amazing city of Aix-en-Provence. From the initial welcome at reception to our departure we were continually wowed. Small gestures made our stay the most memorable, from the welcome letter in our room with sweet treats, to the offer of a take-away coffee at departure (we didn't have time for breakfast :-() to everything in-between, I couldn't recommend this hotel enough. The location is perfect (only a 10 minute, delightful walk to the centre of town), the grounds are immaculate (we went for a wander in the gardens and it was like attending an art exhibition too!), the decor is out of this world, the food in the restaurant is sublime, the bed linen makes you feel like you're sleeping in heaven (hands down the softest I've ever known, we all commented on it!) and the staff are all extremely helpful and polite. I didn't want to leave!

Everything was wonderful.

The service is exceptional, from the front desk to the restaurant and everything in between. The table settings and breakfast buffet displays were gorgeous, filled with beautiful flowers and truly exceptional food. As I am vegetarian, the chef created a dish for me...the tastiest vegetarian meal I've ever eaten! I came back the following night just to have it again. The nightly turn-down service, with rose petals on the bed, was a beautiful touch. The staff was so kind in every way. We've stayed at many 5 star hotels in France, but this one was worth another visit. And possibly another. You can't go wrong with Villa Gallici.

Nothing at all.

We had the most wonderful waiter who has been workin at the property for many years (since it was opened). His charm and character were delightful and it made our stay so enjoyable. The concierge and reception was also very accommodating and took care of all of our needs

Everything was absolutely perfect.

Loved the hotel. Very comfortable but found the drinks and food expensive. The staff were great but they were definitely short staffed, so no fault of the staff but it was often hard to get what you asked for, for example , some salt an ashtray etc etc! The thing that did annoy me is our room cost £500.00 per night but we were only given one large bottle of filtered water. When we asked for more the next day. We were told no more free filter water. That was first night only! It’s always the little things that are the most annoying!

Outstanding breakfast, The location was ideal about 15 minutes from the center of town, so quiet that you can sleep with the window open. Great pool. Dinner was very good and on the terrace which was pleasant. Very easy parking

The shower did not drain and was not fixed even after we reported it. Need to keep your eyes open for the entrance to the hotel driveway or you will miss it.

This hotel was the best I have ever stayed in! from the moment of arrival to our departure time, all the staff showed such attention to detail in all they did! The customer focus was unbelievable! Breakfast on the sunny terrace and dinner in the evening were different class! Michelin quality and beyond! The beautiful gardens surrounding the property supplied boundless colour and aroma at all times! ideally situated for a short walk into the centre of Aix makes the hotel convenient for all that is on offer in the town and yet totally silent by night! a superb place!

There is nothing to dislike about this beautiful hotel!