The staff was friendly, helpful and considerate. My sister & I are advancing in age & have some motility issues. Without us asking, Julian showed us a second room that met our needs better & gave us a choice of rooms. He was so thoughtful & kind to suggest that to us. The room was wonderful. It was quiet, clean & had comfortable beds. The bathroom had been updated with a shower & beautiful fixtures. I was impressed with all the eco friendly things the hotel had done We had both breakfast & dinner on the outside terrace with wonderful views across the river Tarn to the cathedral. We enjoyed the meals & views immensely. I loved the history & charm of the building which was once an old mill. And I loved the proximity to the cathedral & Toulouse Lautrec Museum. It was great to have the convenience of leaving the car in the on site lot.

The view from the room and the restaurant was great, location good, parking easy and the food was exceptionally good, much better than some of the more expensive modern hotels we stayed in on this trip. Comfortable room and friendly staff as well as a garden suitable for my large dog, who was welcomed. We were allowed to leave the car in the car park for the morning before we checked in later.

Nothing, it was fine for us. Everything we needed for a visit to the historic centre which was about 20 minutes by foot.

We were able to check in early. My husband wears a leg brace & has trouble walking. We were able to drive right up to the door to unload our bags & then park very close in secure parking. Dinner on the terrace was quite good and the view is breathtaking as the sun sets on the red brick of old Albi. All the staff was wonderful. I loved having a room with a view of the river & the old city.

More counter space in the bathroom.

We chose the hotel because of its location, and parking provision. We had a room with river views on two sides. The Hotel is in an amazing location, and its restaurant also has great views across the river. We used the lift to get to our room with luggage. The bed was comfy, and the room well presented and equipped. The hotel location meant it was easy to get into Albi for a stroll when we arrived and the next morning also. (having checked out, we were able to leave our car there for the next morning) The Restaurant had a good menu, and the food was well presented. Breakfast was good also. The staff were pleasant and helpful.

Nothing - its proximity to the Cathedral and the Toulouse Lautrec museum made it an ideal base for a short stay.

The view from our corner room was just fantastic, probably the best in Albi. Their parking lot was in front of the hotel and even had a bit of shadowy spot.

Without bothering too much, I left an open Fanta pet bottle on the table in our room and eeeeek! on the next morning the table and the corner of the room was full of ants. We informed it a cleaning lady and she cleaned it right afterwards. Obviously it happens often. It's a pity to have such problems when they offer such lovely room with the magnificent view.

Wow hotel!! The location of the hotel is perfect! A hotel with ancient character and a fantastic view. We took a room with a view of the river and the view was amazing. Clean hotel, parking adjacent to the hotel, the hotel staff is very nice and answers any question.

A hotel like this should have a richer and more varied breakfast

Fantastic location and good parking. The restaurant is REALLY good value for money -- our compliments to the chef. Fine and straightforward French cuisine, with excellent restaurant staff.

Disliked · The quality of our room was poor in comparison with the description and the rate. Not a lot of space in the room. Hotel staff was not accommodating in dealing with this feedback.

The hotel was perfectly located on the river with the most magnificent views of Albi. Everything was within walking distance. Enjoyed eating on the terrace both at breakfast and dinner. Parking close-by was a real advantage in the city centre location. Staff were very helpful. Highly recommended.

Not much. We only booked for a couple of nights and stayed three.

Lovely location and view of town. Excellent parking, comfortable room, great service and delicious food in restaurant. Air conditioning was most welcome after a long hot drive in 40 degrees in open top sports car!

Nothing to dislike at all.

Really enjoyed our stay in the Mercure in Albi. Wonderful location right on the Aude River, the view from the restaurant balcony really is that good. And the staff were fabulous - friendly, welcoming, helpful, they really couldn't have been better.

Pillows were a bit too square! That's pretty much the only thing I could mention 😁