Reception staff were highly professional, attentive and friendly. Managers fantastic. Loved the sea view through port hole style window. Gorgeous decor & bathroom facilities & toiletries excellent quality. Housekeeping second to none. Friendly & efficient. We dined in twice, both very enjoyable meals. Live music over weekend added bonus. Location second to none, on elegant hill surrounded by historical Villa & lighthouse on top. Easy downhill walk to town & beaches. We found a couple of great bars & bakeries close by. Husband & son used the basement gym and we all loved the pool terrace. Nice boutique shop next to it and there is a Spa. Parking available although we didn’t use. Taxi from airport about €40 but not a long journey. Bus to Anglet and Bayonne five mins away. Very reasonable & we took 5 bus back to airport.

Music in main area a bit too noisy and club like at times.

Loved this hotel - fantastic renovation of the 1920s building which has retained its elegance and beautiful features - we loved our room overlooking the sea front - great shower and nice to have a bath as well. All staff were very helpful and friendly. Excellent breakfast and would definitely recommend Frenchies if you like good food - lovely restaurant and excellent service. Added bonus to have the outdoor pool. Golf club just across the road and a lovely little walk to the lighthouse with great views of the cliff tops and the town. Loved this hotel - great place to stay in Biaritz

Everything was lovely

Location and style, material of the rooms.

Staff is not trained for a 5 star establishment. Most of them very young, even younger than 20 years old, with no experience. A lot of stuff but nobody knew what to do. I was expecting at least a small amenity for my anniversary and even spoke via email with Carols Ferrer but nothing. Not even mentioning it at check in. And I never saw Carlos. Moreover not sure what turned down service meant for them - but it’s not a real one. They just put 1 chocolate on your bed but the bed and curtains are not touched…

The hotel is comfortable. For some rooms (not all of them), you can have a nice view on the sea. The breakfast is good and the dinner was very good (good chef).

They redid everything and I found that the hotel has unfortunately lost some of its previous charm, particularily the hall and the bar... The bathroom lacks storage. I had to put my things on the floor even though I booked in a suit. The shower head was unsuitable and the water flow very weak. There are no enough power outlets in the room. The room lacks lamps and I find it a little dark I didn't really like the new design but that's personal.

Lovely reception staff welcome upon arrival, enjoyed a great breakfast. Hotel is beautiful inside. Room a had a great view with a very comfortable bed.

Atrium area had terrible music playing at night time , bar staff didn't warn anyone that the bar closed at 22.30pm. Would be better to not bother with nightcap if not improved. Seating not very comfortable. Toilet in our room has an airplane vibe about it as far too tight.

beautiful, unique, special, clean, well taken care of. large rooms

slightly removed from centre of activity.

Staff were very helpful. Food and drinks were great, especially the Sunday brunch. Always clean and tidy.

It was a shame we weren’t notified that the pool was closed prior to arrival. Part of the reason for booking and paying for the hotel was the pool so not to have it available was disappointing. The pool across at the sister hotel was offered but that was not the expectation.

The interior of the hotel was beautiful. The room was great, we particularly liked the really powerful shower! Breakfast was first class. The staff were very professional and attentive.

Some complimentary biscuits to go with the tea and coffee in the room would have been nice.

Characterful grand old dame of a hotel with a fun touch of Experimental Group magic.

The lift was out of order for the stay making it difficult to carry luggage up the stairs. There was no parking available (a specific reason for booking). The gym would benefit from additional equipment.

Very chic contemporary but also warm interior decoration, very friendly and helpful front desk staff, expert and passionate sommelier at the restaurant (impressive wine list!), friendly and highly professional staff at the restaurant, delicious fine dining dishes at a very reasonable price.

The front door stairs lack a ramp (or another solution as stairs are quite steep) to ease up the access with suitcases.