top, top professionalism from all, especially the front desk staff. Could not have been better.

We had dinner in their more casual restaurant which was lovely—excellent food and the same impeccable service—but their wine program needs much to be desired. We perused the ‘big list’ (the one from the elevated restaurant) and unless one wanted to spend $200 or more, the options were very limited. Good for them if they have clients that spend $600, $800 or $7,000 on a bottle, but for us regular folks, it was a miss on an otherwise absolutely perfect experience. To be fair, they did have some reasonably priced options on the cafe’s list (not a lot, but some), but to us a place of this level should have a broader selection. But we still highly recommend!

Every meal was exceptional. The restaurant was spotless clean. The restaurant service under Mssr. Christian was impeccable. The hostess Mme. Pascale was very helpful as were the ladies at the reception desk: Perrine, Kenza, and Tiffany. Server Pierre-Henri was very good. Server Mederick was superb. Concierge Thomas was helpful in getting us some food from the bar when the restaurant Was fully booked and also getting us tickets to the amazing Domaine de Chantilly a short walk away. It was clear to us that the General Manager Pascale Groell provides 5-star leadership, training, and clear expectations about how to provide world class customer service.

We didn’t like the damage to our car in the hotel garage (broken turn signal) but appreciated the efforts of the hotel maintenance engineer and the parking valet Stéphane to temporarily fix it until we could have it repaired when we arrived back home in Wiesbaden.

Ambiance, staff, location were excellent. The manager was welcoming and very professional as was her staff. Magnificent views from our room.

The French doors in our room were not designed to open. The closet light did not turn off 1 night. The maid left tub drain on counter.

The service, the staff and the attention to details. This how a 5 star experience should be. The restaurant was very nice too.

I rarely say this, but nothing was off. I will come back

stunning rooms, great restaurants, beautiful spa

would be great to have more vegetarian and vegan options, but this is France and they did really try

All is nice, would like to avoid the 3rd floor rooms, smaller window, lower ceiling...

Location, ambience

Location is excellent and staff very accommodating.

Breakfast was way too expensive at 39 euros a head. and the small menu at the bistro at dinner.

The hotel was beautiful and very clean. A great location.

Excellent room with balcony facing part of the castle gardens. Nice staff.

The only restaurant in the hotel closes it’s kitchen at 9:30pm.

Beautiful hotel in a beautiful setting

nothing - perfect stay