It was great to be upgraded to junior suite and a lovely surprise after a long drive. Room was very clean and spacious.

No tea/coffee making facilities and not clear how to call reception and ask for a drink to be bought to the room. I was really shocked and disappointed to be firstly charged for a cup of tea in the morning as there were no in room facilities and then to be charged €9!!!!!!! Absolutely disgusted for essentially a tea bag water and a dash of milk! For the room price I would have at least expected tea making facilities and most places provide a biscuit too. We’ve stayed in many bed and breakfast and we would expect this as a bare minimum in this price range

Very friendly and helpful staff. Very nice reception area and bar. Offered welcoming cold drinks on arrival. Upgraded to junior suites which was first for us so thank you. Car parking very secure and a member of staff took us to the garage area. A lovely stay!

We found it difficult to access the hotel as we were unsure if we were allowed to drive our car down the road as per our sat nat. Being English we were not sure of the road signage We ended up taking another route in. Perhaps some clarification for customers with their booking details might be helpful

clean, great location for the centre and great room

we were not told before or on confirmation survey of our booking that we needed to book for a parking space so was very disappointed that after. 7 hour drive we had to find somewhere to park and drag our luggage back.

As soon as you arrive the staff are welcoming and helpful. They called the night before to see when arriving. We had reserved a parking space and a member of staff showed us to the exact place. Great service. There is a lovely bar area open until late. We had a Junior Suite which was modern and roomy. The breakfast was good and there was no wait. If arriving by train it is very near. Central Chartres is only a few minutes away.

Our room overlooked a busy road due to being near the station. It wasn't an issue and the room was well sound proofed.

Chartres is a fantastic city to stay. We were surprised by the splashing Light Festival that started just on the day before we arrived. Chartres also offers good restaurants, a very nice city walking tour and good museums. The hotel is ideally situated between the railway station and the city center. The hotel offers a good parking facility at a reasonable price.

The breakfast is too expensive for people who only like coffee and a croissant. A simple continental breakfast would solve that problem.

The Hotel is in a very good location for the train and to visit Chartres Cathedral. The staff were helpful and very pleasant.

There was a young man learning hospitality and he needed to be aware that he should pay attention to customers. He was only interested in his own paperwork and that was not a good impression. The women that had worked in other hotels were much more helpful , friendly and professional.

When I checked in, the front lady was super nice and professional. I felt very welcome by her. The welcome drink was so freshly and tasty. Up graded room was so nice.

In the evening, the young man was in front, he was rude and totally different service and attitude. His attitude looked like a student to me. If I checked in in the evening, probably the image of this hotel was completely different.

Great location to see much of Chartres by walking. Clean, spacious room with comfortable bed. Helpful staff. Beautiful hotel.

We sent parking reservation request through Booking.com, but somehow we did not have parking at the hotel when we arrived. No big problem, they directed us to public parking two blocks away, but I would suggest confirming your parking request directly with the hotel in advance.

The hotel is very well located in Chartres, a few minutes walk from the Cathedral and historic centre. The hotel is smartly decorated in an attractive building. The room was a little small but very comfortable. The staff were very friendly and helpful. Car parking is close by and very reasonably priced. It is a good place for a overnight stay en route to or from south west France.

Nothing negative about our stay.

great location and lovely decor

the bed !!! the plastic mattress protector which I have never seen in any hotel ( something is only expect on a child’s bed ) was a nightmare …. we literally were sweating all night and I’m a woman of a certain age and is was the worst night. we stayed with you because we had a flight the next day and wanted to be well rested. this was not the case long hair on the bathroom floor we mentioned both of these to reception the following morning