We stayed 2 nights here and it was exceptional. We flew into Bordeaux and hired a car, it was about 1:30 min drive to the hotel. We booked the basic room and it was lovely. Newly built and decorated room that was spacious. The food is excellent. There are 2 restaurants, a brasserie and a more formal restaurant that claims to have a Michelin star. We did the formal restaurant first and had such a lovely meal. We opted for a four/five course dinner with paired wines which was very reasonable cost considering the high standard of food. The brasserie was also of a high standard. The spa is great. New facilities throughout with a large pool and jacuzzi. The rooftop bar was lovely and a great place to have a pre/post dinner drink with views over Cognac and a lovely sunset. Staff were excellent too. I would recommend to anyone for a couple of nights stay.

My only criticism is the wine menu is a little expensive considering it’s made on their doorstep. €55 for the cheapest bottle is not unreasonable but I guess this is where they make their money

A lot of time, effort and thought has gone into creating this beautiful hotel with, it feels like, no expense spared. We got a really good deal for our one night through booking.com making it exceptionally good value for money. The jacuzzi and pool are especially lush as is the rooftop bar. The staff are all a delight, as you'd expect. I loved the luxury of walking around in bare feet on the thick carpets and beautiful floors. The covered parking area keeps your car cool in hot weather and makes loading/unloading much more pleasant. The rooms are fabulous. We had a 'basic' garden room with our own table in our garden and it was good to see a lot of eco friendly techniques used to maintain the gardens. The bed was sumptuous.

You expect a 5* hotel to be expensive but actually the lunch menu and rooftop bar weren't crazy expensive at all. The Michelin starred restaurant (which we didn't try on this occasion) is obviously more expensive but even those prices looked in the zone. The breakfast however I do think is a bit overpriced at 35€pp. It was a very nice buffet but there wasn't an offer of anything freshly cooked to order or anything particularly different. I would have liked to see smoked salmon for example although I didn't ask for it.

Excellent réception and service. Very convenient location. Rooms and beds very comfortable and clean. Air conditioning. Modern design.

Not really handicap friendly - very sprawled out . Interesting but not welcoming architecture. Outside pool area not very relaxing- More for Indoor and spa use. No poolside service… pool Outside small And crowded . Not very relaxing. Rooms air conditioned but once outside the rooms in the hallways it was very hot

Having stayed pre-Covid, we had high expectations. The bed was comfortable and the staff were lovely. Housekeeping were fantastic and the welcome cookies were a lovely treat. A complimentary demi bottle of Champagne provided for our wedding anniversary stay was a lovely touch. Live pianist at the jazz bar was a treat and the views from the rooftop bar were stunning. We enjoyed a lovely evening in the jazz bar, where the bartender took time to explain the nuances of Cognac and suggested some lovely tasting options. We love the location for strolling around the town and near the Charante River.

There were a few distinctly non 5 star moments. Usually, as a returning guest, we would be welcomed as such (at other 5 star establishments this has been the case). The room was lovely, however it was smaller than the Junior Suite we had stayed in previously, so our expectations had been higher. The food at the bistro restaurant, The Distillery, was delicious, however the glass with the amuse buche was dirty - it had been wiped prior to service but it just smeared the food over the glass. My husband's was perfectly presented so mine stood out. Glassware wasn't cleaned properly so there were watermarks on items. Overall, the hotel is great, just a few details that you would expect to be of a certain level left us a bit disappointed.

The room was light and airy and very spacious. I have a mobility problem and the hotel provided a disabled room and the offer of a wheelchair. The entire staff could not have been more helpful and anxious for my welfare. The Michelin star restaurant was also fantastic. My wife and I are regular holiday makers and we have never stayed in a better hotel.

Absolutely nothing!

Loved this hotel - the decor and rooms and pool all gorgeous. Definitely check out the rooftop bar as well! We loved being able to borrow electric bikes for free to tour the town. The service is also excellent - we accidentally left a couple of clothing items in the wardrobe and the hotel arranged for these to be sent back to us in the UK. I'd stay here again in a heartbeat.

The only slight improvement could have been the breakfast which we added on. We arrived about 45 mins before the end of breakfast and a few things had run out and were not being replaced.

Excellent location and facilities. Good secure and covered car parking.

Slow drinks service at the roof bar. Inconsistency between drink brands available at the roof bar and restaurant (the latter being limited to a single brand of French gin, whilst several premium brands are available elsewhere in the hotel). A small criticism, I know, but odd in a premium hotel.

It’s impossible to adequately describe the gracious staff, exquisite food and truly exceptional services! The beauty of the property is only exceeded by the warmth and professionalism of the staff!

There is nothing we didn’t like except leaving!

Really nice hotel! Rooms were really spacious, nicely decorated, very practical with toilet separate from bathroom, good airco, amazing shower and super clean! A good choice of hotel as a 1 night stop on our way to Spain!

Our experience was all positive, just some staff in restaurant could have been somewhat more friendly.

Friendly staff , clean well serviced rooms and public areas. while breakfast was poor the lunch and dinner was of good quality.

The breakfast is expensive and quality was very poor . Ispoke to a lot of other guest who complained about service from kitchen was cold and or not good.