The reception and concierge staff were amazing.

Our dining experience was not great. Staff was unfriendly and unhelpful when there was a problem with our meal but the general hotel staff stepped in and made everything better again!

you made a mistake with our room reservation but you sorted it out by giving us a junior suite which was very nice along with a bottle of champagne. your staff were very nice and helpful and a big thank you to Fred in the bar for looking after us so well, and of course the manager on duty when we checked in last Thursday afternoon.

it was all very good

I came to Deauville for my birthday, and mentioned that to the room service lady who delivered my dinner. When I came back to my room from a walk, I found a small and sweet surprise there, which was very kind! I stayed early pre-Christmas, so I didn't face any difficulties related to crowds of guests. The spa facilities are amazing as well, didn't check the swimming pool though. All the staff members I interacted with were extremely nice and welcoming.

I noticed a couple of tiny scratches on my car which was parked by a voiturier of the hotel. Nothing serious and not too visible, but a bit annoying.

Great location, superb comfort in deluxe room. Lovely bathroom, impressive hotel lobby, bar and restaurant. The best beach is just at the western end of Deauville - a beautiful 6km long empty stretch of sand too.

Pool area a little tired. Staff great , but didn’t mention the free street parking a block away. Parking charges near the hotel only apply 9am to 7pm.

The breakfast was fantastic. The kid's club was very convenient and run by really nice people. All the staff were very helpful and friendly. Fantastic location.

Minor things, but the lip up to the bathroom and toilet room in the family suite was slightly dangerous and caused us all to trip up. And the separate toilet room really needs a sink!

Beautiful authentic style. Excellent location. Distinctive ambiance with the spirit of the « belle époque » and neo-normand architecture. I think it is the best hotel in Deauville.

The room faced the open terrace in the yard and it was a bit noisy when guests were having breakfast and dinner.

Beautiful hotel, very nice rooms, excellent location.

No parking for all guests and very crowded in the lobby.

Excellent service, accommodations and cleanliness. Reception that worked on the 25th at 4:00 was amazing. Bar service was great as well on the 27th. Sorry, I had their names but forgot my list.

unbeatable location, nice bar, excellent service

shower not properly installed, looks outdated and not clean,..

Fantastic room with a fantastic bed en a fantastic bathroom, the breakfast was also very nice, just a beautiful hotel. The location is also just perfect, I did not get a chance to use the pool.