Staff were welcoming and helpful - but it was our 6th time at the Hotel! If we keep going back to the same place that often it says a lot about standards being maintained and constantly being improved.

There was some renovation work ongoing on the building facade during our stay, but this did not impact on our enjoyment of the Hotel.

The location of the hotel is outstanding. The soundproofing of the windows were also great (our windows were on the second floor, overlooking the Promenade). The staff is helpful and available. Upon arrival, we have received a bottle of champagne, a bottle of water and some cookies, which is a nice welcoming gift.

The room has only been thorougly cleaned once during our stay. Other than that, no vacuuming has taken place, for example. The room is quite old, and needs refurbishing (e.g. door handles are wiggly, the bathtub is full with scratch marks). You have to take the stairs (6 steps) to reach the lobby, so I had to do a bit of a lifting with the stroller everyday. But, when there were staff available at the premises, they always helped us with it.

! Loved this beautiful hotel with a perfect location across the street from the gorgeous French Riviera beach & next to a lovely museum and famous Negresco !hotel too! Our room was unique to say the least but great for my husband and I and our 16 year old! We had the upstairs and he had the couch bed downstairs! Loved the incredible breakfast buffet with the most delicious pecan pastry, fruits, cheeses, smoked salmon and the truly incredible delicious fresh real honey comb from a local honey farm!!! Tons of food but these were my favorites and the fresh spinach too I loved!!! Very helpful kind staff thank you Tessa, Solemea, Ryan, jad and the very sweet smart 17 year old hostess at the breakfast buffet! Great staff all around! We will be back here for sure! Critique would be to remove the shag 1970s carpet in the room if I had a choice!

shag carpet inside the room

The room was great, amazing view and very spacious. The buffet breakfast was good and the staff were all very friendly. House keeping also did a great job daily with fresh towels supplied!

The shower wasn’t the best, it wasn’t adjustable so you couldn’t angle it down so water went all over the bathroom floor. Extra toilet accessories were also lacking eg, no shampoo or conditioner and hair dryer was old and not powerful at all.

Courteous service from Reception. The room was comfortable as was the bed. Breakfast had good variety.

I would NOT recommend dining at the Hotel's Siecle restaurant. The menu was very limited. The roast lamb turned out to be a small lamb shank. But it is unbelieveable how the restaurant can charge over and above the stated price of the meal - an extra service charge of 5 Euros per main course served and 2 Euros surcharge for each drink served, The bill also had an entry for "gratuities". Compared to comparable restaurants in Nice - with a much fuller menus - the Siecle restaurant is inferior.

The staff were excellent from the front desk to the restaurant. Ekaterina and David took great care of us after the restaurant was getting ready to close. We wanted a nightcap and dessert and they made it happen...tableside crepe suzette. Wonderful. I think the concierge's name was Silvio and he was terrific helping us with taxis and excursions. Location was terrific and we had beautiful views.

The room and bathroom were so small. It was almost impossible to hard to find room for suitcases. no way two people could be in the bathroom at once.

The location of the Hotel is perfect, just along the promenade. The stuff were very nice, from bellboys to the receptionists - friendly, helpful, professional. I had a chance to hear them handle a complain from a guest who wasn't happy with his room and although it was very obvious the guest just wanted to get an upgrade without paying for it, they handled it super professionally. Also, bed was comfy.

The furniture and the hotel itself is old, but it is not a negative, since you can clearly see that from the pictures attached.

This is the best hotel in Nice. We spent hours scouring reviews and various hotels and eventually decided to pay the premium and to stay at Hotel West End. It was the best decision we could have made. It’s certainly the best location, has the best beach and is completely charming. We stayed in a renovated room and it was great for 5 nights. The rooms are good, bathrooms solid but the overall feel of the hotel is classic and captures the best of Nice. If you are looking for glitz/ bling then go elsewhere. But if you are into incredible service, great cleanliness, charm and an intangible energy then this is what you will get at Hotel West End.

Room was on 2nd floor and plenty big for 2 adults and one teenager. Despite being on a main street on the promenade and on 2nd floor, it was very quiet for sleeping. Close to main old town (0.3m). Morning breakfast was very good. Very clean and comfortable rooms. Entire staff was very friendly, helpful, and very available (well staffed with many people to help).

Beach, although very close, was rocky and required the rental of a chair and umbrella (approx. $30 USD).

location was excellent, directly opposite the beach, 10 min walk to the old town. The staff were very friendly, and the hotel reminded me of a Poirot hotel.

There appeared to be no on site bar, when we enquired they said it was in a sitting room and only open until 10. the side view room was opposite another building so the room had very little natural light, there were no plug sockets next to the bed.