Facilities, food and staff excellent

Impossible to drive up to the actual hotel because of road works and pedestrian zone . Apparently this is a known issue

The location could not be better, right next to the Christmas market, where you can enjoy a great variety of food and drinks. Other local attractions and restaurants are in short walking distance. The room and the bathroom was generously sized. Staying at the hotel was a wonderful holiday experience.

It was not obvious how to book restaurant for Christmas dinner prior to arrival. On arrival, it turned out that the restaurant is fully booked. It was a disappointment that there were no availability for dinner during our stay. One would think that the hotel guests should have priority for the hotel restaurant booking.

Great location, central, everything in walking distance. Calmst night! We were in the 4th floor and the view was fantastic towards the town. The breakfast was 5 star!!! Never had such a variety of dishes!! We only had breakfast and then dinner- that was enough to keep us going. A friend came to share a cappuccino with us at breakfast. I wanted to pay for it and the reception but they offered it👍.

The ventilation in the bathroom didn’t seem to work. The door into the sauna was damaged and made a lot of noise which is very unpleasant when you try to relax.

Perfect location, right across the street from Christmas Market, the Casino, and a short walk to downtown shops

The wooden floor in the bar was in very bad shape, needs to be replaced or scrubbed and shined The red carpet right outside the restaurant was filthy dirty. Needs to be replaced ASAP The above 2 things lower considerably the level of the hotel making it look like a 2-3 star hotel, although the rest make it look like a 4-5 star hotel. The lobby is also relatively very small for such a big hotel

We come to Baden-Baden quite often, as we love the city and the surroundings, and this hotel is our favourite one. We tried others (Aqua Aurelia is also amazing, no complaints neither), but this was the first one we tried and we loved it from the start, so we already stayed here a few times already. We always feel great here, the staff is so professional whilst being welcoming, the rooms are always spotless and comfortable, the bathroom products of awesome quality, and the breakfast buffet is to die for (and it's open until 11h30, which is rare nowadays. The first time we were here it was until 12h00, but since they also serve lunches there, I believe they changed the time schedule). Also, there's a huge parking lot nearby and you're just a few steps away from the casino, the city centre and the beautiful walk by the river. It's a wonderful hotel and it always sparks joy coming back here ❤️

Everything is perfect, as usual 👌👌👌

The stay in Maison Messmer was a pleasant surprise. I was not expecting anything special but the hotel was indeed magnificent. I had a very nice room facing the garden, it was very private and spacious. We had an incredible bed, it was such a pleasure to sleep on it. Also the location of the property was very convenient. The breakfast was good and the service at breakfast was exceptionnel. Linda and Gabriele was very polite and nice in the breakfast. We enjoyed a lot our stay!

Everything was remarkable and we were very happy by our choice?

The spa and pool are amazing. The included breakfast was also great and the staff are more than exceptional! Another small thing but the tablet for contacting reception / spa / room-service was a really nice and refreshing way of requesting what ever I needed / wanted at my own leisure. The location is great if you want to stay in the city center and walk anywhere.

The only small thing is I’m not a fan of the pillows they had - I feel more comfortable with ‘bouncier’ / ‘springier’ pillows.

the location is superb, the staff is very friendly and cooperative

the bed sheet old and the towels worn-out need to be changed, they chareged us 18 euro for the 1.5 ml bottle of water 10 euro for the bottle and 8 euro for the survace and i think it is very expensive , as a 5 star hottle i though they should supply ther guest with a bottle of water every day

Excellent property right in the centre, close to all main attractions with very good facilities. Housekeeping staff was excellent! Breakfast and food options are super good. All in all - an absolutely perfect & luxurious stay! We celebrated a special milestone and the hotel staff left no stone unturned in ensuring it was special and perfect. Thank you so much team Maison Messmer, it means a lot to us!

Nothing really in terms of facilities and stay - it was perfect. Just an observation - it would be really nice if the front desk could be welcoming and smiling to all colours. Our check-in/out was managed by a very nice and warm staff (initials HM maybe). She truly was very pleasant and smiling, however; cannot say the same for the other staff at the reception as they seemed to be differentiating on the basis of colour.

The hotel is really nice and in a great location. It is very close to the Kurhaus and Casino and a few minutes walk to downtown and the main parks. This all while being very quiet. The pool is nice, though not big enough to really do laps. The sauna area is very nice and the spa services are great - and reasonably priced. Breakfast is generally great. Good selection and mostly attentive service. The overall building is quite elegant. The rooms are nice and mostly things are in top shape. The real highlight is the staff. They were super-nice. We arrived late and wanted to have lunch outside usual hours. The staff was bending backwards to accommodate us. Overall, the it's not a bad value for money.

This is only minor things and more pointers to management: - There seems to be a bit of a staffing shortage for a hotel of this category. The bellhop doubles as the valet (and do use the valet, the garage is horrible for a large car), when we had a tech problem housekeeping showed up and wasn't really able to solve it. Everyone is very nice and very eager to help, though. The weekend team was fantastic. During the week we had the feeling it was more of a short - or B - team. Everyone nice, but not quite as seasoned. - It could do with a bit investment. No USB charge points in the rooms, a bathtub rather than walk-in shower. The chairs in the dining room could do with a bit of a touch up. Small things, but we are talking about a top category hotel.