Friendly, helpful staff. We got bigger room with seaview. There was welcome pack in the fridge - water, juice and fruits. Free airport shuttle - arrived on time, fast. All inclusive matches the price - drinks are available during day, but don't expect large selection. Food is similar every day, but it sometimes depends on time when you arrive. Beach is sandy, only 20 meters from the hotel. Small kitchen in the room.

Technical condition of the room wasn't good. Bathroom had all hooks broken and window couldn't be opened. In the rest of the room there were some dead light switches, which doesn't fit to the wall. Main disappointment was AC, it was noisy and ineffective. There was also widespread corrosion on the balcony. The quality of water wasn't the best, I felt salt in the water, but it's typical for these countries. There is electricity lock and no always on power socket, so you can't charge your devices when you are away. Free sunbeds - only blue beds are for free, I'll recommend to take white beds (6/10€ per day, depends on type). They are more comfortable and in a good technical condition. Some of blue ones were broken, people "fought" for them, because the are provided for free...

Friendly, helpful staff, great location. The manager was amazing and upgraded us to all inclusive as our flight was cancelled, He saw our daughter was very upset about not getting home and did everything to reassure her and help settle us in, making sure we had a lovely dinner and put us in a lovely room too. Great service at last minute emergency booking with many other people helped that evening too.

Nothing to dislike

Beautiful small hotel, across the road from the beach and also has a good sized pool. Ideal for a relaxing family holiday. All inclusive food and drinks was lovely and great choice. The staff were all amazing and very friendly. There are shops close by but the main shopping area and restaurants are about a 15 minute walk along the prom. But if you want a relaxing holiday you have everything you need on your doorstep. I will be returning again in the future.

The bar out the front of the hotel (I dont think it is apart of the hotel) the music wasnt to my liking but that's just my personal choice. It wouldn't turn me off the hotel but more chilled music would have been nicer.

We spent 7 nights at Diogenis Blue Palace hotel. We loved to be here from the very beginning. The staff was very kind, friendly and helpful. We were 5, and our kids really enjoyed every day. The restaurant staff (Ilias, Claudia, Anna and the others) did their best all day to serve various food (there were lots of Greek dishes) for the guests, and to make our holiday enjoyable. Our children always found something delicious for themselves (usually this is the hardest part for us during a vacation, but this time it was the easiest). Ilias Chef was very friendly and kind to the guests, he constantly checked the quality and the quantity of the served food and in case something is started to run out, or the temperature was not fine, he took the necessary action immediately. There were watermelons, melons, apples, grapes, oranges every day with various quantity. Our kids loved the fruit selection every day and they did not miss the ice cream. Small Greek cookies were my favourite. I always ended the meal with these delicacies. My wife usually eats vegetarian dishes, and she always found something new and delicious for herself. Every staff person at the reception (Ioanna, Elena and Stavros) and at the bar area (Ben) showed us an exemplary behaviour. We had few problems, as once we missed the lunch time, and on another occasion, we lost our lunch box voucher. They were very kind and solved our issues every time properly. The atmosphere of the inner courtyard with the big pool and the palm trees is amazing. In case you do not want to go to the beach you can spend your time here as well. By the way, the beach is very close (15 seconds walk), and there are free sun loungers for the guests. The bedding is changed every 3 days in the room. There is an LCD tv in case your kids want to watch a cartoon during the evening: You can connect your laptop with your own HDMI cable, or you can connect your pendrive directly.

The bathroom need a little make up.

very family oriented and chef was very nice and helpful

NA

Simply beautiful.. location, hotel, beautiful. We liked the way the staff made an effort to know our names and were very friendly. Went with two teenagers and we felt very safe to let them have a little more freedom. Definitely will consider going again.

Meals needed to be more variety. Some nice food and some really not so nice. Very limited on deserts too. Beds are hard and drains smell at times. This said we loved the holiday and hotel so would not put me off returning.

The staff was very kind and friendly; they were always available to helped us in any request. The staff prepared us an abundant dinner since we arrived in the late evening. Also when we leave they gave us a breakfast before the dinning room opened because we check-out very early. The hotel is well located with the beach just across the street. The food from the buffet was tasty and abundant. Our room had a nice sea view and a balcony to enjoy the sunset. The bar provided unlimited drinks.

The bathroom was too small.

Staff were amazing, managers Dimitris and Ilias were great and provided excellent service and experience very professional. Hotel is beautiful nice and well equipped, pool clean and well maintained, location just right front of the sea restaurants and super market within minutes of walk. Delicious food and drinks specially coffee and bar drinks. Highly recommend. Thank you for everything.

Great beach side position and sea view room was amazing.

Food occasionally wasn’t that hot. Limited range of all inclusive drinks, which in fairness they tell you about in advance.

Besides the amazing location and hotel, the staff was wonderful, it exceeded all our expectations! The food was excellent and varied, the rooms were cleaned daily, towels changed daily. A 10-star stay, where I was impressed by the Cretan hospitality!

everything was perfect