Very nice hotel. With many facilities

The hotel wasn't very clean. The room wasn't clean . We found a lot of staff of previous tenants in the room and also the floor wasn't clean. Also, the hotel is old and is lacking of maintenance.

friendly and very helpful staff, nice pool area in the executive wing, the food quality was medium,

it was allowed to smoke in public areas, the pool was a bit worn, the location was a bit secluded, but busses helped

From the moment we arrived, the staff made us feel welcomed and valued. The check-in process was smooth and efficient. Our room was spacious, clean, offering a stunning view .. The bed was comfortable, and the housekeeping staff did a fantastic job of keeping everything spotless throughout our stay. The hotel boasts a range of amenities, including fitness center, a refreshing pool, and a relaxing spa. The hotel restaurant served outstanding meals with a wide variety of delicious options to suit all tastes. The hotel's location was ideal, situated in the heart of the city with easy access to major attractions and public transport Overall, our stay at the hotel exceeded our expectations in every way. ( old staff😁)

Not applicable

Friendly staff going above and beyond to ensure a happy and comfortable stay. Good breakfast and great dinner buffet with drinks. There were always available sunbeds in the swimming pool area. The garden of the hotel is beautiful and well maintained. We stayed in the newly designed building with family apartments, modern furniture, and two balconies facing the sea.

Bathroom design in the new apartment building is not ergonomic. We would advise the separation of the shower from the rest of the bathroom with a glass wall. Also, the room lacks dedicated spaces for luggage.

ABSOLUTELY EVERYTHING!!!!!!!!!! This was our first time in Crete, but not the last. Without a doubt, the nicest, most helpful staff you will ever come across. From the minute we checked in, nothing was too small or too big for them. They went above and beyond what we expected. FOH Manager Georgia; you are truly exceptional!! I wish we could clone you to a hotel or resort worldwide! The food was great, the location was amazing. You were on a hill and so could view so much of the island. The breakfast buffet was full of options and creative dishes to cater to every need. All the staff were friendly, chatty, happy, and just willing to help out.

Eh, that we had to come back home...LOL. On a serious note, maybe a bigger gym for those into fitness, but that is me being picky and digging to find something.

I had a pleasure of staying at this wonderful hotel not for the first time and I am always delighted with my experience. The location is simply unbeatable—situated on a hill, it offers breathtaking views of the sea that are perfect for both sunrise and sunset. It's also ideally situated near Chania, making it an excellent base for exploring some of Crete’s most beautiful spots, including Falassarna, Elafonisi, Kournas Lake, and the Samaria Gorge. The staff here are exceptionally friendly and helpful, going out of their way to ensure that every aspect of our stay was enjoyable. Their warm hospitality truly makes us feel at home. I highly recommend this hotel to anyone looking for a memorable stay in Crete. Whether you're here for the views, the location, the food, or the service, you won't be disappointed.

Our favourite place for holiday every year! Panorama is an excellent hotel on a great location with incredible views. Spotlessly clean rooms and abundant spaces with fine architecture and amazing layout. Very high quality food with rich buffets, offering a big variety made of fresh & tasty ingredients. Impeccable, highly trained but also very friendly staff makes you really feel at home. By far the most welcoming hotel we have visited as a family, with very reasonable prices for what it offers. Last but not least, this year we also enjoyed the upgraded ultra-high-speed WiFi and the renovated outside space of the main restaurant, which is now covered with a huge beautifully built white roof, offering classy aesthetics and an enormous shadow area! Thank you all lovely people, we’ll be definitely be back next year!

Location is excellent, with stunning views especially from the pool. Sunsets are especially good. It’s only a 20 minute bus ride into the centre of Chania and a 10 minute walk to Kalamaki beach. The hotel is friendly and welcoming, staff are great, bedrooms very comfortable and with good Wi-Fi throughout the hotel. The main outdoor restaurant also has some great sea views and all meals had a good selection and variety to choose from with the standout meal being breakfast. It’s a hotel we will definitely return to!

Everything was great!

We had a fantastic experience in Leptos Panorama. The view from the hotel was absolutely breathtaking. variety and quality of the food were really good, every meal was a delight. The staff were incredibly friendly and attentive, making our stay even more enjoyable. The little beach just outside the hotel is nice but not really kid’s friendly, with just few umbrellas and sunbeds..but there are other beaches nearby

We have spent a wonderful week in this hotel. The staff was truly amazing, very caring and helpful all day and night. The most memorable moment was to experience how nice the cretan people can be. 😍 Otherwise the room with the view was really nice, and we also liked the restaurant and the pool bar. Specially the traditional food parts of the menü, it was amazing! I can only recommend this hotel with all my heart, we will never forget this magical island, and hopefully returning soon! ❤️

It’s a little bit unusual for us, that in Crete you are not allowed to throw any paper in the toilet.