Grecotel Creta Palace

We were upgraded to a suite, and the room was amazing. The location, the beach, the bar at the beach, the restaurant and the breakfast buffet.

The hotel has only one pool with 2 bassins and was closed few hours everyday due to fecal discharged from child, isn’t the fault of the hotel, but the hotel should dissociate the pool in 2 completed and separated areas for adult and child.

Insanely helpful staff - they truly tried their best with everything. The beach was incredible. Relaxed atmosphere, good number of food options for lunches and dinners.

The pillows were too hard and it would have been nice to be able to control the temperature in the room (it was slightly warmer than we wanted).

Everything was just excellent! Perfect service, chill out bars and delicious restaurants. We have tried also buffet which was very high quality. Nice atmosphere for couples and families as well. The grecoland for kids is a big highlight.

The central pool was really beautifully situated, as was the beach adjoining the hotel. It made waking up and unwinding by water really easy. The main lobby of the hotel was beautiful also. The style felt open and spacious, and designed to allow the maximum off light to filter through. In a location like this, it worked brilliantly.

No complaints, really. I am a vegan and there weren't many vegan options available at breakfast, but the hotel never claimed to cater for vegans, so one can hardly complain about that.

+ The bar on the rooftop of the hotel. + The smell in the hotel (everywhere it smells great) + Fresh fruit and juice at breakfast + Kids club + Our room was at the last floor; simply beautiful, elegant, spacious, clean and with a nice sea view. + We've been received with refreshments and in the room we found champagne, fruit and flowers.

- The water sport club. We wanted to do jet-ski/ parasailing / crazy sofa....(these activities take max 15 min). During the day the sea was a bit agitated, so we were not allowed to do anything for safety reasons. Fine. Later, when the sea was very calm they wouldn't let us do anything as they said they needed to close. That was at 16:45-17:00 even though they were closing at 18:00. Disappointed. - Indoor pool needs a serious renovation

The hospitality and all the staff were amazing. A beautiful resort that is kept impeccably clean. A big thank you to the lovely front desk manager and Nikos, the Assistant General Manager who personally upgraded us to a garden villa with pool..a surprising and very gracious offer. We could not have had a better finish to our holiday. Everyone is so nice and welcoming at all levels from managers to waiters. We had a fabulous stay. Also a big thank you to Spiros who supplied us with water and fruit every day in the cabana. A big hotel chain that delivers on wonderful hospitality, food and service. The food is fabulous, fresh and lots of variety. The buffets never ran out of food and was constantly replenished with made to order omelettes for breakfast also. If you ask for a cup of coffee, they bring you a carafe. One minor area for improvement... felt the sauna and spa areas could be bigger for the size of the hotel. All else is of a very high standard. It was also nice to do the free yoga classes which were great..thankyou Cleopatra. There are lots of complimentary exercise classes to try almost every hour...6 days a week. We loved our stay and look forward to returning and or trying another Grecotel hotel if this one is anything to go by. They over delivered in a lot of respects and go out of their way to accommodate you and make you feel welcome. A wonderful experience all up.

Great resort for a relaxing holiday, the staff is attentive, helpful and friendly, the beach and pool are great as are all the facilities in and around the resort. The beds are very (too) comfortable and the meals are plentiful and tasty. Absolutely recommended!

Superb location, wonderful breakfast variety, large well kept beach and pool area. Propety grounds and lobby are immaculate Hotel staff is very friendly and welcoming.

We loved our upgraded room, but A/C was not working. We were told that A/C is turned during the summer and now wasn’t available. We were eventually moved to a cottage type with working A/C system.

The welcoming staff, location, culinary experience, activities for kids, roof top dinner. I cannot count how many things were almost perfect. I would go there again and again.

Nothing that I could remember.

Staff extremely kind , welcoming and helpful

Nothing