All the hotel staff are incredibly helpful and friendly. Including the lady at reception, the team in the breakfast area, the cleaners to the shuttle bus driver. Nothing is too much trouble. My room was clean, well lit and large, with an outstanding view of the sea and mountains around Zakynthos town. The communal areas of the hotel are really clean and there is a very informal / relaxed feel to the place. The hotel pool and the view of Zakynthos town / bay is amazing. Especially at night. I would consider the location to be a positive, but there is a good 20 minute brisk walk to the town. It's uphill on the way back, so this won't be suitable for all. However they do have a shuttle bus or taxis are available. The hotel shuttle bus is extremely useful and the driver is friendly and efficient.

The only part of my stay that I think could have been somewhat better. The breakfast was adequate, but I think improvement in this would make a huge difference. More fresh fruit and pressed juices would be really appreciated as well as muesli and varied fresh bread options etc. Along with better coffee from a more modern machine. Additionally the eggs were tough to eat.

One of the best hotel views in Zakynthos, it's positioned quite high and you can see the port and town.

Not something specific, just not what I expected for the price paid, food, service and conditions are average at best. Hotel rooms, especially bathrooms could really use a renovation. Did not expect to find mold at such a hotel.. Quite noisy room service every morning, always would ignore DND signs. Doors being slammed and not well soundproofed. Hotel room door opened or close is pretty much the same...

Great location and a wonderful view

A neat hotel with a great location, the hotel staff and policy should work hard for the peace and relaxation of all their guests. I say this because in the early afternoon on one of the days of our stay, we were pelted with ice cubes (3-4cm) on the balcony of our room by other apparently inebriated hotel guests. After our complaint at the reception, nothing followed, apparently the tolerance of this hotel has a rather high upper limit, so if other guests hit you with various objects, this is ok for the hotel. If you agree with the above, don't hesitate to book the hotel, the location is perfect.

Wonderful location- close to Zante Town and the airport but in a quiet area overlooking the sea and the port. The staff in the hotel were helpful and very friendly. We were picked up from the airport and taken back for our flight home - all part of the hotel's service. There were also shuttles to the beach and the town but we didn't use them. The staff in the hotel were all exceptional!

There is only some liquid soap in the room so bring your own toiletries . The bathroom could do with updating.

The location is great, the view is fabulous and the cleaning service is good

This is the second year we come, and we chose to come back because of the great view. However, after booking this year again a room with sea view, when we arrived - we got a room in the 4 th floor, practically in the attic with an wannabe terrace with a high compact wall from wich you cood see nothing.When we said is not the room we payed for, the reception guy said he doesnt have the competence to change it and if we are not happy we can ask booking to relocate us to another hotel. We asked to talk to manager and after 45 min of sitting în the lobby, we got our room changed. I assume all this was because from the moment we booked and payed, the prices went up and the manager considered the 4th floor room was enough for what we payed. This is not an ok attitude.

All the Staff were very helpful and friendly.

The swimming pool closed at 6pm during the middle of summer when we had 35 degree days every day. We requested an extension to the time and they refused. This time restriction was not on their website. This was way too early and unreasonable, especially when sunset was at 9.15pm. Other hotels nearby had pools open until 9.30pm. In the end, we couldn't have a swim bc we went on boat cruises during the day, which didn't return until after the pool closed.

Really well stocked breakfast with a variety of foods and fresh fruit, fresh fruit was also provided in our fridge in our room when we arrived! Staff were amazing, very friendly and helpful. The pool was the highlight of our stay with beautiful views. There were always beds available no matter what time we went to the pool, even when they were fully booked. The bathrooms were of good standard, and looked freshly painted. Bed was comfy, particularly the pillows! Air con was perfect in the hot month of August. We were glad that we booked the room without the pool view, our balcony would get the sunset and would remain cool in the shade during the morning and afternoon. Plenty of parking if you’re renting a car!

The rooms aren’t soundproof - and it can be quite noisy at night with people returning to their rooms. We weren’t able to get access to an iron and they did not have an ironing board. I would strongly recommend renting a car, the hotel is far away from everything, but definitely worth it for the beautiful view by the pool in my opinion, most people recommend renting a car anyway to explore the island!

i like the location... overlooking the bay...the friendly and accomodating staff. the pool

limited time on the pool, breakfast and dinner biuffet has limited choices... the toilet is not that clean since i used to work in a hotel too before...i could see what is not cleaned well... the staff most of the time we had a miscommunication. no sleepers..and other things that should have for a 4 star hotel... but all are livable. i hope to improve those things in the future.

Stuff was really kind and amazing willing to help any time regarding any questions, from the manager to the other employees on reception and restaurant, we really had amazing time in peace and nice environment. The view is breathtaking and worth every money you paid. Breakfast is very good with really big variety and changing during the days so one of the best so far I have had opportunity to try. Overall great experience and service and we are very satisfied and grateful for everything. All the recommendations. Property is big and have a enough parking space for everyone.

WiFi in the hotel and mobile internet on a whole island could be better

Great location overlooking the town & port. Bonus of having a free shuttle service to the airport and town. Welcoming and friendly reception staff. Breakfast buffet more than adequate with a good selection of hot and cold dishes.

Whilst we had a very enjoyable stay there were minor irrations coming back to your breakfast table after going to get something from the buffet then finding your cutlery and plates have been cleared .I can only think the restuarant manager pacing up and down with his clipboard seeing this as efficient running .As a guest I see this unnecessary hovering as not very relaxing experience. Perhaps more attention should be given to the fruit juice dispenser & the coffee machine working correctly ! No available pool towels in the morning(until 2.30pm)