Perfect location in Eger, one of the best restaurants in the area. Spacious apartment, comfortable bed, flexible and nice staff. Really beautiful surroundings. I would come back any time, despite some minor issues. One of us left a shirt in the apartment - they called us to let us know, a big positive.

Front desk had an issue with how Booking is processing the payment, and for a few days, it felt like they are unwilling to solve the issue, which was absolutely not my (the guest's) responsibility, but it was about how Booking.com changed processing of payment between the hotel and them. The hotel threatened with cancellation, it took a few days of discussion with its reservation desk till they understood that I cannot do much on my side, I had to escalate the issue to their manager to reach a solution. Bedroom in the apartment has a partially glass door which cannot be easily covered - if you want to sleep late, that can be an issue. Only one key was provided for an apartment where up to 6 people can stay - upon request, we could not get more.

This little gem must have the best view in Eger. The view from our apartment living room and bedroom was fantastic and at night quite magical. The castle and old town were transformed from a beautiful view to quite something else! Having been to Eger some twelve years ago I was keen to show my husband this lovely old town and it did not disappoint. So much so that we extended our stay by another night. We were fortunate to have dinner in Macok Bistro, which is attached to the hotel, and all I can say is that it was wonderful. We enjoyed the four course tasting menu on one night and went back another night for a la carte. It is clear the kitchen staff understand food. If visiting Eger, I can highly recommend both the accommodation and the restaurant.

There were a number of stairs from the carpark and reception to our apartment was difficult with suitcases. This is not a criticism as most of the places we have stayed in Europe have stairs. Just be prepared.

I will be more critical in the review, although the accommodation was of a very high standard. Amazing restaurant quality during standard operation, except for breakfast. The rooms were nicely appointed, but the equipment was older. Perfect location.

Parking fee, although It is understandable because of the location. The imagination of breakfast. For the fact that the restaurant has a Michelin star, the breakfasts were unimaginative and the same every day. The selection could have been bigger. We expected much more.

Superb location, friendly staff, comfy beds. We stayed in a spacious family-friendly apartment -- with hotel-level services. The Macok restaurant offers a fine dining opportunity.

We learned upon arrival that the Brumbrum Pizzeria is closed for refurbishment starting from 2023.09.01. This is temporary, though. The Macok restaurant offers excellent food. Unfortunately, the waiters are working very long hours, and they become really-really exhausted by dinnertime. The food was delicious nonetheless.

Excellent and very helpful staff. Answered my questions and arranged taxi for trip to train station in early AM. Location was ideal, very near to Eger castle, Dobo Square and Kossuth street. Room was small, but very comfortable bed and nice bathroom facilities. In-house restaurant Macok Bistro was excellent with great food, drinks and welcoming staff. Included breakfast very good also. My 4 day stay was excellent.

Lack of an elevator to upper floors.

We loved the location - what a unique opportunity and fabulous place from which to view the fortress from the windows and balcony. Staff were obliging and the breakfast was wonderful.

The room was typical of most hotel rooms - on the small side , but the location and the ability to open windows and the door to the balcony overlooking the square and fortress compensated greatly for this minor consideration.

Wonderful location, very close to the main square and the castle. Beuatiful and interesting building in which hotel is located.

Very weak breakfast. The entrance to the rooms was directly from outside which during summer would have been nice but during winter is a trouble. In our room the lights were broken, after 3 tries, some were fixed but not all. When we asked about room change, we learned that it is not possible because the next day the hotel was going to be full. It didn't look like full the next day, we met only one family at breakfast, just like the day before.

I recently stayed at the hotel for one night and had the pleasure of staying in a rooftop apartment. The hotel boasts an excellent location in the heart of the city, yet still offers a peaceful and tranquil environment. The breakfast provided was top-notch, offering a variety of delicious options to start the day off right. The room itself was well-appointed and comfortable, with all the necessary amenities one would expect from a hotel. The staff was friendly and accommodating, always willing to assist with any needs or questions.

Location View from our room Amazing breakfast Legendary restaurant meals

-The restaurant reservations were confirmed but were not made. Luckily, I called to double check and reserved in time. But that was just a minor hiccup. It keeps amazing me how this place is able to provide consistently good service over more than a decade...

Nothing fancy, but a solid hotel at a good value. Excellent location, easy parking for around 9 euros a night. The restaurant was excellent, though you should play it safe and make a reservation prior to your arrival.

The customer service was uneven and never great. our waiter in the restaurant was dour and not especially professional. One front desk employee was efficient enough, but otherwise staff lacked warmth, professionalism and the positive, can-do approach that marks great service.