Ours was a very short stay - just an overnighter. So we didn't use much of the facilities. However, the room was well maintained and clean. The service was prompt and to the mark - no misses there! The staff was helpful, courteous and quite pleasant to interact with. Special mention for Sagar at the check-in counter, he truly went the extra mile!

Only two things that come to mind (hence the overall rating of 8 on 10): 1. The time taken to check-in and room readiness. Even at 3 pm, our pre-booked rooms were not ready. We were to drop our bags and move on anyway, so this really didn't matter. But if we had to check-in right away, I would have lost it - wouldn't have had the patience to wait 30-40 mins after an 8 hour drive! 2. The hot water kettle - The first one in the room was unclean - dirty, actually. The replacement sent was broken, but still dirty - only a tad bit better. The explanation given - it's difficult to clean! Considering that we're supposed to drink from it, it was disappointing to hear!

Nice facilities, polite and responsive staff, plus the in-room food was great. Kudos to the entire team.

Breakfast buffet experience can be improved a bit. The central air conditioning in the resto was not great, seating near the windows had direct sunlight falling on them, may be introduce light blocking curtains there. Regarding food: Include authentic Amritsari kulchas, instead of the ones currently served, increase the capacity to refill empty food baskets/containers quickly. Probably thats all, otherwise everything else was on point.

Good location. Staff very cooperative

We always had our dinner in hotel RESTAURENT for our 3 night stay. There is discount 25% written in all lift cabin but first day RESTAURENT manager say 15% discount and after our observation written in lifts cabin he agreed 20%. Second day dinner time another person in restaurant say we give you 25% discount . See once hotel have a policy for buffet lunch and dinner discount and very clearly written in lifts cabin then this type of cheating should not be there. Holidayinn a brand name and I stayed in same group hotels in many cities but never face such situations. Though difference in very less but must follow business and service ethics.

The staff, the cleanliness and the service. The kitchen however is average in most things ordered. Excellent location with a large jogging park right opposite, but it’s not in the heart of the action if that’s what is desirable. Requires a cab ride into the more busy areas. For us, it was perfect.

Expected better food from a hotel of this class.

Breakfast spread was excellent. Staff was very courteous. JaiKishan was very gentle and he was quick to respond. Even the chef made very good finger licking vegetarian meals especially without garlic.

The key had issues every now and then. The door could not be opened on three occasions and help was sought from the front desk. Even net connectivity was a pain in the neck. Despite the user name and password been applied correctly, I could not get the net connectivity on my I pad.

Most of the things were excellent

The bathroom wash basin tap was loose at the hinge. I could not control the temperature in the room. The window was not sound proof and a marriage ceremony outside kept me awake for some time.

It's very good property with excellent location. Rooms was very comfortable with excellent amenities. Thank you.

The staff at check in counter / Reception need to be little more humane. I had requested online & also by phone for an early check in. I was waiting from 10.00 AM to 1.30 PM before I was allotted the room. I was the only guest waiting there and can't believe the contention of Ms Komal that not a single room was ready till 1.30 PM. Many guests check out early to take the flight like I did when I checked out. It was frustrating. The bathroom fittings need little more attention.

helpful staff

staff said they dont have a business center to print email etc. only can print what you send them on what's app.

Cleanliness.

1) The response from front desk for queries on booking.com chat were very slow. 2) The breakfast Buffet should have more options especially in non-veg (not counting egg) - apart from chicken stew and sausages (sausages were upon request) 3) The House keeping could have been a little nore prompt/proactive...

Very nice stay.Very good staff. The attendant specially Manjot front office is really great guy who attended and guided us on very first interaction n explained about AMRITSAR whole heartedly.V vsh him best for future in field of hospitality. Neat n clean property.

No words.