It was wonderful. The beautiful, quiet location really suited us and the stylish contemporary decoration - made it really comfortable. All the facilities were great. Due to the Northern areas of Sikkim being closed we ended up spending 9 nights here in total and enjoyed the pool, the wonderful treatments from Pubyang in the Spa, the dining end evening entertainment in between our excursions. So many fantastic staff, starting with Kishan the duty manager who I spoke to from the UK. He reassured me that their tour guide could handle the pick up from Bagdogra and arrange a driver for all our planned locations. Their in-house tour manager, Sangay Sherpa was amazing, super efficient and took care of all of our transportation needs. He hired the fabulous Praveen Subba who drove us the entire trip, sharing his extensive knowledge and ensuring that as two women travellers we felt completely safe at all times. He’s a star! So many other wonderful staff especially Mingma who prepared the traditional Sikkimese breakfast for us most mornings and Veronica one of the reception managers. The whole team strove to make sure our experience was the best it could be. We very much hope to return.

Not a negative for us at all - but important to be aware that the hotel is about 50 minutes from Gangtok - so not somewhere that’s easy to pop to.

Vivanta Pakyong was an exceptional experience! The entire team was warm, friendly, very polite and kind. They went out of their way to ensure that everyone was comfortable and happy. We were a group of 2 children, 2 adults and 2 senior citizens. Special thanks to the wonderful team : Reception Team : Mr. Titus led us through a very smooth and seamless check in. We had a long journey in and were exhausted, so this was a much welcome experience. Mr. Kishan was warm and friendly and gracious enough to take great care of our parents (who are senior citizens) and make sure that all their needs were met immediately. Kitchen Team : Chef Amiya to Chef Parvati went out of their way to ensure that 1 member of our entourage who was gluten free and dairy free was given absolutely delicious meals with such effortless ease. Talented attendants at the restaurant: Mr. Dipesh took great care of everyone’s needs at every single meal with such a polite and cheery attitude. Travel Team : Mr. Pema who coordinated all our travel plans with such diligence to ensure that everything went smoothly, and who was extremely patient even prior to arrival to answer the multitude of questions. Mr. Pawan Chhetri who took us for a nature trail walk and shared so much in depth information about the local culture and the forests, which was very enlightening. We thoroughly enjoyed his knowledge and his extremely jovial personality. He also took excellent care of the children and the senior citizens which was truly amazing- and really made sure that the trek was fun for everyone. I highly recommend this hotel. 10/10

The property is spectacular. The staff is well trained and extremely helpful. The food is great and the rooms are clean and cozy. Special mention to the Chef - Parvati who accommodated my mother's special request and made her a special meal for her fast. Also Ms. Pema from the restaurant was extremely helpful and made perfect recommendations both for food and local sightseeing.

The location is almost an hour outside of Gangtok so it adds up for all the day tours to Nathu la and other sightseeing places

I loved the heated swimming pool. Kids had fun. Lovely property, peaceful and beautiful. Jiva Spa is very good.

The location is perfect for someone who loves nature . The staff is excellent , always helpful and supportive , always serving with a smile . It has excellent facilities and a great chef - the food was awesome .

We stayed in a Deluxe Suits and there is a step from the sitting area to the bedroom . The color of the floors make it difficult to identify the step initially . This is a safety hazard .

The approaching road is too too bad ..not all expected especially property like vivanta.. you need to work on it..seriously

The Hotel, The ambiance , specially the pool area, the guy who was the technical head for wifi connections, he was very courteous & helpful.

Breakfast Spread lil less as per its expected from Taj group of hotels. The worst part from hotel they dont have any complementary pick up & drop for pakiyong Airport which is hardly 7km from the hotel apart from that the pick up & drop charges are very high, as Rs.4500 for innova & Rs.1900 for small cars + gst, when from gangtok to bagdogra airport local invova charges are 4000 to 5000, with is 130km from gangtok. So a group like taj should have complementary pick up & drop from pakiyong airport , its standard practice of all hotels of this category, really disappointed with this kind of service.

Located amidst lush greenery and overlooking the valley, the property offers a serene stay. The service is absolutely impeccable and the experience thoroughly relaxing

The approach road right now is under repairs and the alternate road being used is long and not in the best condition.

Luxurious and comfortable stay at exquisite property. All amenities well maintained and guests accorded highest hospitality! Excellent swimming pool for kids, resort activities conducted were nice. Loads of lounge space around the property. Efficient travel desk and FO staffs.

Food choice has to improve, very limited menu (no pizzas!). Space for putting up an extra bed was very tricky. A games room will be a good addition to the property.

Its beautiful, the rooms are spacious and spotless. The food is very delicious. Had a wonderful experience.

The approach road is a pain. Its not easy going in and out. The property is located a little far from any town.