Breakfast was nice. staff was ever engaging and very helpful in attending to our needs. Housekeeping was efficient. And most importantly, most staff had a smile on their faces and seemed very eager to make our stay comfortable.

The water pressure in the bathrooms needs improvement. The fire exits in the corridors need to be marked so that one can see them when you come out of the rooms. It gets confusing sometimes to determine where the lifts / stairs are.

The breakfast was excellent, the staff was very kind and attentive, and they have a nice gym and lovely pool area.

One thing that was a bit strange is that one of the house keeping managers asked me to write a positive review and name him, and he hovered behind me and wouldn’t leave until I completed and submitted it. It made me very uncomfortable. I deleted the review later.

The staff was very welcoming and polite. We had breakfast and dinner in the hotel which were very delectable. There were many vegetarian and non vegetarian food options in the buffet dinner especially on the Christmas eve. We also requested for extra blankets which was well attended. Overall we had a very comfortable and a pleasant stay at this property. Would recommend this hotel for stay in Gwalior.

Nothing

The room was fabulous, spacious and very comfortable. So was the bathroom with a separate shower and bathtub. Complimentary cookies, tea, coffee and water in the room was nice. AC was super effective. Farzi Cafe on the terrace with live DJ was great for dinner in the evening. The check-in staff was polite and courteous. Complimentary late checkout was helpful.

The rooftop pool was too small. The variety at breakfast and the taste could be better.

The terrace area

Slow service! House keeping never picked our calls! Reception always helped in things like toiletries etc Also usually hotels help in cab facilities but they straight up denied to provide any assistance in house or outside and we are new to the city struggled a lot!

The cleanliness and the overall experience.

The only thing that we did not like was that when we called the night kitchen to order from nighttime menu, the person took our menu, sent us food but when we called him for a 2nd time to add on something to the order, he said - aapko ek baar mein batana thha. That was bit of a let down.

The hotel is located in the heart of the city with easy access to major attractions. The buffet for both breakfast and dinner was extravagant and delicious. The staff was very courteous and helpful and they provided us for a free upgrade also. Overall a pleasant and memorable stay

Nothing

The breakfast selection is extensive, offering delicious food. Despite its smaller size, this centrally located property is efficiently managed and impeccably maintained. The standout feature is the Rooftop Restobar, Farzi. It was truly delightful, providing an incredible experience.

Nothing

We carried packed B/F since we started early morning. it was good , Friendly staff packed more then sufficient . It was tummy filling with good taste.

Everything was in order , Did not find any thing to dislike

Breakfast was very tasty. Staff was excellent - we especially praise Janvi and Paiyanka for their wonderful outstanding customer service and attitude to make our stay very memorable. They were extremely helpful and took all necessary steps to make us feel very welcomed in your hotel.