Well maintained beautiful property. I would like to mention a few staff who made a difference to my stay. The concierge, Soumya was excellent. Took the trouble to send location pins to drivers etc since many didn’t speak English. Agnivesh Roy at Travel desk was extremely kind and helped me with many of my travel requests. Last, the driver Chandran was excellent.

The reception staff need a lot more training. They are “friendly” when serving clients but there is zero genuineness or even follow up. I booked a car in the morning for an important event that night. When I arrived back at the hotel at 5 pm, I was told very casually that there were no cars available. No one had contacted to let me know. This was extremely stressful and something I didn’t expect from a chain like Hyatt. Reception staff also don’t have a clue about places to go shopping, sites to see etc. Nor do they point you to the concierge who does know! First day was a wild goose chase with a driver who barely spoke English organized by the reception.

The hotel ambience was good overall. There was one staff named Rajashree at the front desk who was very unco-operative and obstinate. However, the other lady Rajshri was very helpful and quickly sorted my query. The bathroom was very well maintained. Also the view was great. The room was descent but not very well shaped.

The room had awkward corners which had no use. The work table was wobbly. Also the bed was not very comfortable ... Too much of spring leading to a sprained back. Also the food was disastrous. They charged a whopping amount of ₹1050 for a simple burger that was absolutely disgusting and extremely salty. The fries were cold and limp. The panini was not an authentic recipe. The focacia was also not good. Having paid ₹1900 for two sandwiches, ilI expected the bread to be fresh and authentic. Also the bathroom mirror had fading mercury stains. The soap was stained and the toiletries were freshly refilled. There was no bubble bath for the room.

Upon check-in, we were warmly welcomed by the Lobby Manager, Mr. Raghav, and a member of the lobby staff whose name I believe was Anusha. Their welcome and hospitality set the tone for our stay, and we were pleasantly surprised with a complimentary upgrade to an expansive penthouse on the 6th floor, equipped with all modern amenities. The accommodation was huge, what I figures out it was at least 220 square meters, immaculate, and filled with natural light. Everything exceeded our expectations. My wife and son were particularly thrilled with the comfort of the room, and even asked me to write their feedback on their experience. The balcony offered an outstanding view of the lake, adding to the charm of our stay. The housekeeping staff maintained the room meticulously and provided excellent service throughout our visit. Thank you, Hotel Hyatt Regency, for making our stay truly memorable. Special thanks to the staff for their exceptional hospitality.

Nothing to complain about the hotel . There was some dust on the balcony due to its proximity to the outer bypass road, the view and overall ambiance more than made up for it. However, the sound of Kolkata vehicle owners honking on the road, was noticeable when on the balcony.

Our stay was super comfortable at Hyaat. The rooms were daily cleaned and I would like to specially thank Abdul in room service who always went out of the way to help us. My parents were super immpressed by his kind gestures and hospitality. We would love to join again soon.

The fuss about breakfast that should be taken on the next morning. I did try to explain our travel iteneriary and the conditions in which we reached Kolkata but the check in staff were adamant on their breakfast rules. Eventually everything went well and I am not complaining because the food was awesome.

Good value for money. Restaurant breakfast was good. Staff were helpful and courteous. Well located near the Eastern Bypass with easy access to both the Airport (30 mins) and South Kolkata (30-40 mins).

The room amenities were a bit worn. A table lamp had a defective switch (it could not be switched off unless you unplugged it from the socket). I asked housekeeping to do something about it but to no avail. A bedside glass rack also came off the wall and was unusable. The rooms need more attention for sure.

Excellent location, excellent facilities, well appointed rooms and incredible food. The hospitality and service provided was truly exceptional and the point of difference. From the booking and check in experience, to the care taken during the stay, everything was of the highest standard. Mr Souvik and Ms Sahara went above and beyond any expectations to ensure all aspects of our stay were truly stand out. Both also made sure the special occasions we visited for were celebrated brilliantly. Both are warm, exceptionally professional and a credit to the brand. They are joined by Mr Kuntal who made sure all dietary preferences and food choices were effortlessly achieved with charm and kindness. We are very grateful.

When I had booked it was with breakfast but I was denied and ask to pay more as the email from booking.com didn’t mention about breakfast I will never ever do a booking now thru booking.com as I will never know how they have removed what I was entitled too The best part is their team had prior acknowledge the booking to be with breakfast when I had called a day prior and which on the site when I reach was denied since there is no proof to this I was denied I also showed them if I new booking at that very minute I won’t be charged and the previous booking will be cancelled still they didn’t acknowledge or rethink They only said I should contact booking.com who has made this error and they will resolve this and reimburse the stay fees

The service is excellent! Right from the reception staff until the restaurant staff are very efficient , professional, and pleasant. Their attention to detail, warm hospitality, and dedication to guest satisfaction truly set this hotel apart. The Waterside restaurant staff actually caught us by surprise with a heart touching " bon voyage" wish with cakes on our last day of stay with them. The staff made the experience special and unforgettable. Outstanding efforts and commitment to excellence!

Well there is always room for improvement hence this is just a constructive feedback. The hotel and service is excellent but rooms need a bit of work on it especially the wooden flooring and also the duvets that look worn out. These are minor issues and can be fixed to attain perfection.

The staff were super nice. Mr Banerjee, the Concierge, Mr Raghav at the reception desk, the housekeeping manager and the head of the kitchen staff were really nice. There was music at night in the hotel from a wedding ceremony that disturbed my sleep. When I complained, they took action immediately and moved me to a quiet room. I was in Kolkata for work at the university, so I needed peace and quiet to read and also to rest. Mr Banerjee offered me free access to their exclusive club lounge every evening. That was very generous indeed. He also said I could use their conference room whenever I had to read and there was noise on the property. I was very happy with that. Mr Banerjee also offered me a free chauffeur-driven car to work because my work at the University was pro Bono. However, I didn't use his offer because the University gave me a chauffeur-driven car. Mr Raghav offered me their Spa to freshen up because I had a 12-hour wait between check out and departure. On my last day, the kitchen chef made special Bengali food for me. Delicious! The staff gave me a farewell cake at breakfast on my last day. The kitchen staff were very nice and respectful. I very much appreciated their generosity .

I was very upset with the night time music from wedding ceremonies but they found me a solution for that.

Staff was friendly, outside view was great and they are very clean.

They took an advance payment after arrival at the hotel which was more than the full payment which they actually block. They said it was their policy but it creates a negative impression. Because they block a very good portion of money before even exploring the city or visiting the doctors. And these services need instant cash money. So its not appreciable. They can take some advance at first and balance on the day of check out, simple!