The hospitality was very thoughtful. Due to my travel itinerary, and my scheduled work the check-in time was not feasible for me. The moment I conveyed this to the staff they sorted out my check-in time and made it work accordingly. To top it up, even though I booked a city view, staff has upgraded it to a partial sea view that has made my next morning so special. Additionally, due to my arrival in India after longtime I have only one payment mode. The staff's understanding has made it work through the available payment mode. Throughout my stay, staffs were very good with their hospitality.

My room's celling fan was noisy when switched on. And since AC was operated through table-mounted board but not by a portable remote, I had to reach out to the table more often to control AC and room temperature since using celling fan was not working well for me to have a peaceful night.

Very prompt service and clean rooms! Was quiet at night and garden view was nice (plants/palm trees). Shower was hot and had good water pressure. Towels and sheets seemed clean. Breakfast buffet was also delicious! The location was also convenient to go to Juhu beach and other locations. Good restaurants right nearby.

Didn’t love that the bed was just two twin beds pushed together, as they kept sliding apart/had a gap in the middle which is not ideal for couples. also they didn’t use fitted sheets, so with only slight movement in the bed, the bottom sheet comes undone which wasn’t ideal. We ordered room service several times which was relatively prompt and good food, although they either forgot something or brought the wrong thing almost every time. And finally, the staff were super friendly and attentive, but one guy was really pushy about making us fill out a review and give him a mention with 5 stars when he was taking our laundry which we didn’t love feeling like we were being forced into giving him a good review..

Our stay atThe Ramada Plaza was excellent thanks the to amazing hospitality and kindness of the staff, always with a smile on their faces, friendly and ready to help with everything, from opening the door to carrying the luggage. to serving beverages or giving to us information we needed. I would like to say special thanks. to Mr. Yogesh who made our trip even more pleasant and delightful as he managed to give us a room faster than the normal accommodation hour, although the hotel was totally booked out, and there were no rooms available yet by the time we have arrived...so we have not waited at all.. Felt good to be able take a rest after a long journey to get there. Also the location of the hotel is fantastic, its just 3-4 walking distance to the beach, our room was perfectly clean, and facilitated, very comfortable and pleasant. Breakfast was amazing, abundant, and diversified, and very very tasty. Room service is fast, and precise, and the food they have served was also very good. I would definitely recommend this place, and would love to come back soon:)) Its a dream come true.

Staff exceeded our expectations. Very friendly and courteous. The housekeeping staff were excellent. Breakfast was good. We had a meal at the Oriental and it was amazing.

The salon where my wife had her hair done was not good. Staff there were good but the highlights she asked for didn't permeate leaving her very disappointed. But she was charged full price.

location is excellent. The staff is friendly and helpful . The hotel is sufficiently clean. They are still doing work for updating rooms.

The hotel is close to the beach and is extremely crowded and the road in front of the hotel is always blocked with traffic and is noisy.

I had difficulty with checking in with air alliance and producing boarding pass. The member of staff on the travel desk on the 1st june initially tried to assist but for some reason website for airline was not working and was charging for seats. I told travel desk that i would check in at airport. In the evening when i came back from outside he had had gone out of his way and produced my boarding passes. I was not expecting this. This is what i call going above and beyond your duties. Exceptional customer service and hotel should be proud to have a this member of staff.

This was our fourth time at the Ramada Plaza, Juhu. The location has always been appropriate for us. Rooms are spacious and has all the basic amenities needed.

The fact that you can only get one bottle of water from housekeeping for free, per day. Between two people, one bottle of water isn’t enough at all. If you want additional bottles of water, you have to order it through room service. Apart from this, the staff is polite but lack appropriate communication training.

Room size. Promptness of staff, cleanliness, breakfast

Room was very cold and we were told to not to swich off ACs . In this case arrangement should be made to increase the temp of room. While booking we were told that there is double room as we were three adults. In reality there was one big room only and separate bedding was provided. Please update booking. Com.

Breakfast was awesome, and pretty heave and filling. The dinner was awesome. Especially, this is probably the most flavorful Mutton Roganjosh I have tasted in a while :) Besides, I want to give the highest ratings for Housekeeping, specifically Mr Babulal and Mr Devendra. They were very helpful :)

The all-in-one dashboard controls for the room was slightly confusing, and some of the buttons were not working. Again, I thank the Housekeeping for promptly replacing it with a working one.

Location on Juhu beach is great. Distance from the international airport is around 20 min, which is not close but not too bad. The rooms are nice, the amenities are good. The staff was quite friendly as well. Overall, a good experience. Will recommend.

Being literally on the beach means there is a lot of noise into the night. We were unlucky that there was a concert that night until 11 pm. Perhaps something to ask beforehand. The electric switch panel for AC, fan, etc was not very easy to use.