Luved the view from the resort, it was so beautiful and the resort as well, is very well maintained.. facilities like pool, recreation center, food - all exceptionally good .. Staff were very patient and very helpful with everything.. rooms were nice, spacious n very comfortable.. The chaai kadai in the evenings and activities arranged were very enjoyable .. We thoroughly enjoyed our stay and will recommend this resort to everyone..

Hmm, they had promised accommodation for the drivers, but it got full due to peak season and we heard the accommodation was also not very comfortable.. May be it need not be mentioned if its not that good .. visitors will arrange for it independently and not be disappointed after reaching ..

The property is really amazing - it was very welcoming, neat and clean, well-maintained and absolutely beautiful. Loved all the decor elements and greenery around. We loved our villa with the pool very much and it was a family hit! All the staff are very polite, courteous and helpful - always ready to help with a smile. The food was very good and we enjoyed all our meals. The activities at the resort were good and engaging. We really felt like we could keep our regular life and stress away while there. We even found the little things like providing hair oil in the toiletry kit as good attention to detail. Hot water was available throughout the day and helped us a lot. Special mention for providing buggy service at request so that elderly people with walking issues can be taken to reception/rooms etc. The tips/suggestions for places to visit were also helpful.

Our suggestion is to have a separate Kids menu section for ala carte so that less spicy and/or smaller portion sized meals can be ordered for children. Another thing we noticed was the A/c in the room would stop and re-engage through the operational time (perhaps we weren't fully aware how to use it).

The location, view, courteous staff, good food and nice property

The approach to reach the property was a hassle

The location was excellent, the resort is very beautiful and well maintained. The staff was polite and helpful. Rooms are big and comfortable, value for money.

They don't have strict norms for swimming pool. People were going inside the pool with all clothes on and the staff allowed them to do so, which is very unhygienic. Because of that we could use the pool. Food was average too.

The rooms are spacious and the staff are extremely friendly and Courteous . Love the Greenery around due to which we can hear a lot of birds chirping and saw many of them. The rooms are Spacious and food spread was also very good and Tasty. They have a post Box concept to write letters which was very interesting and special as now a days technology has taken over writing letters to near and dear ones. Enjoyed it and was nostalgic. We did post 2 letters and received them within 10days

The only backlog was with Bathroom as it is built in a height and has steps....night one needs to be careful. The shower area is slippery .

The staff were very courteous and greeted us when we arrived with a welcome drink. They were kind enough to upgrade our room as well to a golden suite. The food was good and the view from the second floor of the restaurant is really amazing. The resort itself is quite big and beautifully maintained. At the time of checkout they even took a photo of us and gave us the laminated photo along with a key chain. They have other activities like nature walk, bonfire, evening tea etc as well. Overall, the stay was excellent and nothing to complain about. Must stay in munnar.

The hotel is set in beautiful surroundings, if a little far from the nearest village. The rooms are well designed and spacious and the housekeeping staff do a great job. The reception staff were very helpful in booking tours for us.

Whilst the food was generally good, the restaurant was very busy and seemed too small for the number of guests. Some other guests (and their children) did not seem aware of how to properly conduct themselves at the buffet and it felt a little unhygienic. Perhaps a little more supervision at the buffet by staff would be beneficial.

Driver accommodation was very poor and there was no hot water for them. Also the food apparently was not up to the mark. I would appreciate it if the management paid attention to the drivers as well

Loved the location, the staff, the rec room and camp fire, etc. and the grounds were also beautiful. Staff was so kind and so helpful.

Better wheelchair access throughout the property for disabled to be a part of the vacation. I would not recommend for a family with a family member who is wheelchair bound. However, they staff did everything to help and make it as easy as possible.

food was great and suitable for kids

bath area could have full doors for water to not get sprayed. certain electrical outlets stopped working. hot water in one of the bathrooms had issues which was taken care of. Calling bell was not working which somehow was not taken care of at all. The road leading to the resort (half kilometer) is pathetic.