The property is in a beautiful setting in the tea hills, views from the room terrace are outstanding. The room is spacious, bathroom also. Breakfast and dinner buffets offer a wide variety of good food. I highly recommend taking part in the evening walk through the nearby tea plantation. The early morning hike was also wonderful, a good way to see birds, plants (cardamom, etc) and the countryside, though challenging for anyone not used to ups and downs. The staff here were all very gracious and helpful.

The bed was too soft.

We stayed for two nights on our visit to Munnar - arriving in the evening following a lengthy drive from Kochi. The check in staff were welcoming and the rooms were exactly as advertised - lovely and spacious with an amazing view over the valley and mountains. Everywhere in the hotel you get fantastic views, even in the elevator! We saw the most beautiful sunrise ever as the hotel is located so high up in the mountains. Our teenage children really enjoyed the games room, playing on the carrom board, table tennis, chess and ping pong and my husband used the gym which was reasonably well equipped. We had afternoon tea in their delightful team room with outstanding views. The room cleaning staff were excellent, making amazing towel origami! We tried out several different types of ayurvedic massages at the hotel, all of which were priced similar to other places in Munnar. It was more convenient and nicer to have the massage at the hotel than going to one of the local massage shops in Munnar, as pushed by our driver. I had the most amazing 3.5 hours “Aakash” treatment at the hotel, given by Nishita, which included a sandalwood detoxifying full body scrub and polish, a full body abhyanga massage, a foot massage, steam, shirodhara (pouring of warm oil on forehead) and a complimentary Ayurvedic royal facial where the best natural products were used on my face, including beetroot! My husband and both my teenage boys also had the most amazing massages by Varun. We spoke to Dr Reju Ravindran, the Ayervedic doctor at the hotel who gave us very useful complimentary advice and also recommended some medicine for my knees which really worked. Thank you very much to Dr Reju and his entire team…we will certainly recommend this hotel based on the excellent Ayurvedic services they provided. We had breakfast and dinner at the hotel and found the food to be excellent and tasty. We tried the buffet and a la carte and ate in a dining room with the most amazing views.

Nothing

The location

A little jaded. Food not good and unfortunately, Munnar does not have a night life so one is forced to eat in house. This is a 4 star property and certainly not 5 star. Dining staff a little casual. Like, we had ordered a chicken manchow soup and were served a vegetarian one but billed for the higher value. While signing I did point it out and they promised to rectify. At check out, I forget to check it and later realised that it had not been rectified. It’s a small amount but shows inefficiency!

The hotel is built into the hillside high up in Munnar so the views are spectacular. Watching the sun rise was wonderful. The staff are super friendly and helpful. I was also upgraded to a wonderful suite that I think may have been bigger than my house!

The gardens and swimming pool were nice but felt a little overlooked, but I'm not sure how much they are used given how much there is to do around there. Also, and a minor point for most, but I like a glass of wine with dinner and I realised it's a dry hotel.

this hotel had the most amazing view and their gardens are beautiful

the hotel layout is confusing as they lobby is located on level 0 and all the rooms from minus 1 to minus 4 and then you head over to another elevator to go to levels minus 6 to 8. Things are not clearly indicated and it’s confusing navigating this hotel . The hotel claims to be a 5 star but is more like a 3 star hotel. The restaurant had amazing food and variety. Check-in process was nice as they offer you warm drinks etc. Check-out process took a very long time and we got delayed for our next part because of it

The resort’s breakfast deserves special mention; the variety and quality of the morning spread were outstanding, setting a perfect start to each day. The staff were not only attentive but also genuinely eager to cater to our every need. Their hospitality made our stay even more enjoyable. The resort boasts the most breathtaking views of the valley, providing a serene and picturesque backdrop for relaxation. The rooms were impeccably prepared upon our arrival, a testament to the resort’s commitment to guest comfort and satisfaction. The spa facilities were nothing short of amazing, offering a rejuvenating escape from the daily grind.

We had a wonderful stay at Fragrant Nature and definitely look forward to visiting there again as well as recommending it to friends. The Prana Spa was the highlight of our stay. We enjoyed the rejuvenating Ayuvedic massages. The spa and other staff were efficient and courteous. All together, a great place to relax, chill and detox in the lap of nature. Keep up the great work. Wish you Godspeed in your endeavours

There was'nt anything to complain about. A minor problem was getting there on the first day since Google map led us astray. It really had nothing to do with the property. Taught us that Google cannot be trusted always

Hotel has amazing views from rooms, restaurant, patios, gardens. Attractive landscaping everywhere. I loved the nightly bonfire. Staff were friendly, quick to help, and competent. The hotel is making many sincere efforts to reduce waste and water usage.

The location is on a private road, several minutes drive from Munnar or other attractions. This creates a quiet, private feel to the hotel, but also feels like a chore to get out and about, especially with a huge washout in the road that’s apparently been there for years. Complimentary water available but it’s not bottled, if that’s a preference for you. One note, the front desk called room before checkout to make sure we were leaving-it made us feel rushed.

Beautiful location and built to ensure utmost comfort for the guests. Very friendly staff and their Spa needs a special mention. The complimentary breakfast had an extensive spread and the Live kitchen was awesome as well. The Chef Amin ( not sure if I remember the name correctly) took extra effort to ensure our dinner was prepared to our specs. Really enjoyed the stay.

None

The location is stunning, facilities were very good, we opted for Half board so had the nighttime buffet which was varied and all fresh and very good. Enjoyed the plantation walk and the hotel also arranged a driver for the day to see the local sights. The gardens are beautiful and we spent time chilling

Remote from Munaar centre but we knew that.