I loved my greeting from the doorman when I arrived (every time) the happiest staff member and he made me smile each time. The entrance was quite grand and the Reception staff were very polite and professional, the bell man was kind and gracious. The hotel seems as if they have refurbished, my room was clean and spacious, the bed comfortable, the bathroom was old and the exhaust fan not working plus the room stunk like cigar smoke (cleaning staff came in and sprayed, but the smell kept returning). The outdoor gardens are well established and maintained, the pool is large and clean, love the deep end. The poolside restaurant Gardenia has relaxed ambience, awesome staff and a great menu. The outdoor lighting and the beautiful tree make for a great dining experience. The main restaurant has a great breakfast buffet. Great location.

The pool closes at 6pm and is also used for swimming training / lessons for children, so the guests can't use the pool. Then the children stay and play, its not relaxing or tranquil for paying guests staying at the hotel. I accidentally left by swimwear in the bathroom, so when I departed, my room wasn't checked. I have sent messages requests and rang many times to have these sent back to me, and I'm yet to receive a response. Not the hotel, but the guests staying especially some children in particular running up and down the corridors screaming and tapping on the walls at 6am in morning. The same children were also left to their devises after dinner one evening creating a loud and unpleasant experience, its okay for the staff to tell their parents to actually parent.

Check in was smooth and uneventful. We were given 410 on the 4th floor facing the pool and a view of the railway station. Room: The bed is super comfortable and the room is sufficiently spacious. The closet door is weirdly designed, where both doors can't be opened at once. The only renovation we could see was some painting around the room and changing the electric panels. Due to the renovation, the breakfast area was packed, and incurred some delays if getting dosas. Lunch here is great for ala carte, but quite pricey for a buffet at 1060 Rs. per person. Stay was nice, overall, and great if you're here for fun.

There is renovation happening, both inside the main restaurant, and outside. The safe wasn't working but we were given a replacement. The room gets only 2 water bottles for free per day, and it's advisable to get housekeeping done daily due to the dust. The bathroom was clean, but there was a bad smell from the drain under the sink. It either went away in 1 day, or we got used to it. Doesn't look like there was much/any work done on the washrooms. The internet isn't fast, so if you're working, good luck.

I booked this hotel two minutes before I checked in and they gave me a wonderful rate. The front desk manager Mr. Stephen was not only charming but also a very helpful and extremely cooperative person. He helped us arrange for a car in thirty minutes, for us to go shopping. He also helped us with a car for the trip around Mysore. But the best part was ensuring a smooth check out. He just took five minutes to settle all the bills, and ensured that we had a smooth exit from the hotel as we had a flight to catch from Bangalore. The food was also sumptuous and the buffet spread was amazing. Since we were a group of four women travellers, the person at the front desk was very sweet to offer us an interconnected room. That added a bunch of happiness to.our stay. Cannot thank Southern Star more. My friend and her daughter from Warsaw said that they had the most brilliant stay in India at Mysore.

The hurry to remove plates.

This is my third visit to Southern Star & now it feels like home! Courteous staff, yummy food, clean, spacious & comfy rooms. The breakfast buffet was delicious. Mr. Raj is so cooperative & he gave us one of the best rooms. Bellboy Yesu & waitress Chandana are extremely polite. My stay in Southern Star has always been memorable.

There was a suspicious lady loitering around in the hotel premises & the lobby for hours. I also heard that she was borrowing money from people. She looked scary & was extremely untidy. She even used the restroom. The security & staff have to be more alert. The management should take strict action against such people because she could have attacked anyone in the restroom for money.

The breakfast at their restaurant Zest was fantastic. There's a great variety of Indian and Continental food available plus fresh fruits, tasty coffee/tea and the most adorable, welcoming and supportive staff both at the restaurant and the reception. They've got a baby high chair at the restaurant and a baby cot which was really helpful for us as we traveled with a 10 months year old. The hotel is close to the railway station and within walking distance to some good restaurants. Auto riskshaws are available directly in front of the hotel gateway.

The overall cleanliness is sufficient, however, it could be improved. We had to point out to the housekeeping some areas to be cleaned properly.

Southern Star is one of the best hotels in Mysore. I stayed here in the month of September & this is my second visit. The rooms have been renovated, they are spick and span, beds have been replaced & they are super comfy. I had booked two rooms & misplaced my gold chain in one of the rooms. I thank Mr.Raj, Praveen & all the other staff members for their cooperation. Chandana, who works in the restaurant is so courteous & helpful. One of the sweetest lady I have ever met!

The staff at the reception were very courteous & cooperative when I visited last time. But I’m a little disappointed with the present staff.

We loved the comfort and facilities this hotel provided. Food was excellent amazing value. Lovely pool. The room we had on 5th floor was newly renovated, large, comfortable bed and mini bar. The staff were so friendly and helpful. Always greeting us with a smile. Complimentary Yoga was a bonus each morning. Walking distance to many must see places in Mysore. If you love nature take a stroll around the nearby Kukkaraharri Lake before dusk to experience flocks of birds and fruit bats.

The staff at Reception when we arrived were not very welcoming. A warm smile means a lot and doesn’t take much effort especially when you are not busy. 😔

The location is quite convenient and the property is quite beautiful and spacious. Rooms are clean and well endowed. We were upgraded to a larger room without any additional cost and the staff was very polite and helpful.

Quite disappointed with the breakfast. The restaurant was running beyond its capacity for a Sunday morning and the staff did their best with promptness and looking out for all our needs - but the food was quite disappointing. Some items had hardened since they had been left out for serving for a while while some other items had excess salt. This was the only let down in the overall experience making us feel that the charges were a bit on the higher end therefore. Their inhouse restaurant is also quite expensive for ala carte meals.

The hotel is located at the city center, so it was very convenient for us travel in & around the city. Courteous staff, buffet breakfast and dinner was good. Dinner at Zest was quite expensive but the food was yummy😋. Couldn't dine near the pool side restaurant the day we checked in because a private party was going on & on the second & third day the pool side restaurant was closed. This was a little disappointing because Zest was overcrowded. I had requested for parking space which was not provided & there are no facilities for the driver. These people should allow us to order food from Swiggy or Zomato. I ordered sandwich from Zest in the evening but it wss expensive & pathetic. I badly wanted to have food from a well known restaurant in Mysuru but was too tired to go out. Many 4 & 5 star hotels don't allow Swiggy delivery agents inide the hotel, but we can collect the food from the agent & have it in our room. This is one thing that should be allowed. Overall, we had a pleasant stay.

The rooms are clean but the beds were not so comfortable. They are old & hard.

The breakfast outdoor seating was excellent. Service by Mr.Mahadevswamy and Mr.Shashi at the restaurant was personable and very caring. They took care of us as a family and would almost read our needs in our minds. They packed us the breakfast for our long daytrips in a perfect way. Sneya was very welcoming. Only thing the hotel has a very strong smell, I guess room freshener which was too overwhelming that it in fact we thought it was malodorous. This is for most part an excellent hotel with wonderful staff at a great location

Only thing the hotel has a very strong smell, I guess room freshener which was too overwhelming that it in fact we thought it was malodorous. Please work on fixing this right away