ROOM SIZE & REVOLVING RESTAURANT

Hotel has claimed all payments on credit card before arrival. credit card was given just for security in case guest cancel at last moment. Hotel should have waited for payment to claim till guest arrival. I had paid all bill in cash & now after 5 days still waiting for credit card payment to return which is very inconvenient and no other hotel claim all payment before arrival.

Definitely the revolving restaurant was the highlight, Rooms were very tidy and spacious, very responsive and attentive service. All people at front desk, specially the guy who checked us ( Rajinder, Alka , santosh) in the bell desk, and housekeepers were very polite and nice. People working at the restaurant were good too.

on the very first day I have asked them twice for the hot water access to the room so end up having a cold water shower, however the the following day issue was resolved. in-house guest weren’t given any information about the booking to be made in the revolving restaurant for the valentine day as they seem full, but the restaurant Manager was quick enough to get us a table very nice of them. No one came to attend our table for first 15 minute so I have to go and ask the head waiter, they complimented it with a complimentary salad. It was nice of chef to come to our table and talk to us about our meals they were very delicious. one of my recommendation for entree that is is too expensive as per the portion size.

absolutely stunning property considering the remote location. The staff were incredible, so warm, welcoming and very quick to resolve any issue or answer any question we had. the food and hotel service was incredible

my only slight complaint was the elevator type music that plays in hallways was a little load one morning but this was rapidly resolved

The food was good

My wife is allergic to egg, after making many requests and confirming again and again that the ordered food does not contain egg, we still got food with egg in it and my wife suffered the allergic symptoms the whole night ( stomach pain )

Nice and comfortable stay. Good location. Friendly staff. Breakfast was great.

There was a marriage in the resort during our stay which was a bit of nuisance.

Well located . Great food options and quality . Plenty to do at the property . Well trained staff

Rooms could be made more airy . Furnishings are somewhat dated . Gym timings could be extended .

great location , good and courteous staff, they help you plan your itinerary as well. rooms are spacious extra bed could be put in easily. over all very satisfactory.

there was a foul smell in the bathroom may be exhaust fan could be installed

-The Front Desk staffs were very welcoming and friendly. -The room were spacious and clean - Love the view of the mountain - Room Service food were delicious

- Breakfast place was a bit gloomy and dark - The breakfast spread

Location

Food was bad, even after complaining there was no improvement. Ac switches dont work so every time u have to operate the ac u have to contact the maintainenece guy. No openable windows , that makes the air quite stale inside.

The location is perfect. The view from room is too good that it is not possible to put in words... The Staff is very nice and humble and I would like stay here again and again whenever I visit Palampur or surrounding Areas.. I would like thanx Mr. Suraj for taking good care of us.