perfect location and very refined atmosphere. loved my room upgrade, and the view into trees. amazing roof top terrace with pool (but cold to swim for me), food was excellent, great variety of breakfast choices. All the staff is exceptional friendly, polite and caring, like Mr Avinash and all his amazing collegues at reception, gate, restaurants and spa. They literally read the guest's wishes from their mind. I felt best taken care of. Great home base for my explorations of Pune city.

airport pick up didn't work out, and should be included in the price. auto Riksha drivers vary in prices, I switched to using Uber auto Riksha. quality of chai should be improved, more freshly made, add more aromatic spices like cardamon, use high quality milk. that was the only (important!) item I didn't like at the breakfast.

1.) Size of the room was good 2.) Good food options - veg & non-veg 3.) good breakfast spread catering to Indian & continental palate 4.) Polite and efficient staff - a special mention of Ms. Santu from Room Service (for her prompt, well-mannered service and attention to detail) and Mr. Avinash from Front Office (for going the extra mile and giving all relevant details of the hotel facilities and of Pune city of his own volition, to make our stay comfortable). A big Thank you to both of them. 5.) Very good location- close to city centre and a stone's throw away from Ferguson College Road - the happening place of Pune city for eateries and shopping.

None at all

The hotel is located very close to city center. The area around the hotel is lively and happening. There are no high-end shopping or entertainment options nearby, however wide range of restaurants is available at a short walking distance. Major tourist attractions are reachable from the hotel within 15-30 min by cab. Breakfast is complimentary and good. Non-vegetarian options are very limited. Staff is courteous and helpful.

The room was clean and tidy, but old and ageing. The arrangement of bath tub, shower and toilet is very strange. It looks like a poorly done attempt separate out the three. There could be some improvement / improvisation here. After having breakfast I went around in the city and returned by 3 PM but the housekeeping hadn't cleaned the room. Expectation is that when the guest is out typically during the morning time, the room should be cleaned and tidied up. I had to request this, but it was done promptly.

Room was excellent, Breakfast and restaurant staff were exceptional.

Had a serious problem while leaving as my wife and i were accused of consuming a can of juice from the minibar which was not true. The front office manager actually pulled us out of the car and we were confronted by Sunita the House keeping in charge who insisted we pay for the can of juice which we knew nothing off which soured the whole stay. I dont think we will ever go back there again.

It is a suitable property at a perfect location in Pune. Every tourist place and restaurants are close by. You can order food through Zomato too, if you feel like ordering from outside. I was satisfied with the money I have spent.

Only one thing, my room has an inter-connected door to the other room which is permanently locked. But you can still hear the voices from other room.

Good location, good breakfast, lovely restaurant staff (Baby Rose), comfortable room, good size room

A bit noisy with the restaurant noise going through the whole property. Couldn’t arrange a good price taxi to station via Reception. Rs1200 and got it on Uner in the end for Rs110. Just wanted piece of Mind as we had an early start so was disappointed they couldn’t help here.

The hotel is exactly as lovely as the pictures and has lovely staff. Very clean and tidy l loved the food and Satachi was always making sure me and my sister where comfortable during our meals. The kitchen staff provided exquisite food. I will definitely be visiting again. Please keep up the good hospitality it’s perfect.

The property is well located for our needs. Staff were excellent specially Chef Imran. Room cleanliness was very good.

Bathrooms could be better as don’t particularly like the idea of a glass panel. Would rather have a good shower enclosure with good water pressure.

The hotel is located in a nice neighborhood and is walkable to FC Road - a major commercial street. Transportation is also easily available close by. The property is well-maintained. Rooms are clean. Restaurant is nice. Staff are courteous.

The furniture in the room could have been better. It seemed a little dated for the kind of price range.

Clean and safe with excellent breakfast. The South Indian restaurant on the ground floor was amazing value for money! I still have dreams about their tasty food!

Some administrative matters which were appropriately handled by the general manager.