location

the food taste was below my expectation

The location is close to Sarinah shopping centre and sabang street food. These are walkable.

The hotel is still under renovation in some area & the check in process was not good, the receptionist was not give room as per my booking confirmation ( a room with bathtub )with the reason that all rooms are fully booked & based on avaibility, but she could not debat it again when I showed her my email confirmation from hotel that i'll get bathtub in my room. I appreciate Mr.Edbert who is very humble to ask if there is any comment in regard of breakfast meal & if there is anything that he can help.

I had a wonderful stay here. The staff were very friendly. What stood out for me was the kitchen staff. I queried for vegetarian options before my breakfast. I had to settle down with the choices available. The chef mentioned she will prepare something for me. To my surprise, I received three course of amazing vegetarian dishes! They even catered separate vegetarian breakfast items for the rest of my stay, without me asking for it.

The gym is not spacious. It wasn't easy navigating along the space while working out.

Service rendered by the staff- concierge and all. Bed + pillow is super comfy for Deluxe Room (perfect since it has been renovated) & Executive Room- Flr 16. Food selection for breakfast at Level 18 is fairly good!

The access card was unreadable at least three times throighout the stay - I had to get it changed at concierge during the stay - day time & past midnight (5 days 4 nights). The Executive Room is still in old condition but I was told it is in the procees for renovation.

Excellent service and special praise accorded to Front Office Agents - Ms Ria and Mr Pintoro for their care and personalized service. They are very professional, knowledgeable and extremely efficient. Keep it up!

Phone rings intermittently, despite request for change. Digital clock not updated. Room Service QR Menus not up-dated.

It was good and clean and well presented in all aspects.

The A/C did not work as good as it should and the supper right security was a nuisance everytime I entered the hotel via a vehicle or in person.

I liked the atmosfere. I liked the deli. Everything worked. Personally I do not like all the gadgets and that you need to do everything via yhd screen and remote control as it takes time to figure out how it works. But it did work properly. Nice and accomodating staff.

I am so very impressed with the hospitality of the staff. They heeded to all my requests and queries. Once any task was given they got me the results inspite of having difficulty in explaining due to language barrier. I recommend this hotel to all.

Some Indian variety of veg food should be made available in the menu for lunch and dinner.

Convenient locations for the malls and several restaurants/food places. nice pool area and spacious room. beautiful lobby area makes a great first impression! Good Indonesian food breakfast buffet in the mornings.

Only thing I could think was there wasn’t much English food at the breakfast buffet, but was to be expected and it still happy with the choice of other Indonesian options.

Location is perfect, near everywhere, incl. malls, train station, and tourist attractions. There is 24h fast food chain next to the hotel. Bed is huge and so comfortable. Breakfast are lovely and have so many choices. The staff are very friendly and super helpful. Really enjoy our stay. Thank you!

The old curtain need to be replaced, but it was not really bothered me.