Room is okay. They provide coffee (espresso-based) in the breakfast buffet.

Housekeeping quality can be improved. I stayed for 10 nights. On the first day of check-in, the bed sheet was not clean -- blood/chocolate stained and no hand towels. Some times during my stay, for two days in a row, the sanitary bag was not re-supplied. Parking in basement was quite a nightmare esp. if yours is not a city car.

The location is right next to the JORR so the traffic never stops flowing and also the MRT as well. The hotel is well sound proofed so its all ok. Our room looked south so we had terrific views of the mountains to the south of Jakarta. The staff everywhere were really helpful. The parking whilst difficult was organised. Someone came to the room to ask if everything was ok and it was. The room service was very good. Bed so nice and the smell of the room was very nice.

I asked for Valet parking, but no one wanted to help. The parking in the basement was not idea, but the staff were great. Breakfast food was good but the wait for eggs and sausage was long and there was limited western choices but nothing to stop me from eating. The coffee machine only made black coffee, latte was not an option. The TV signal ( being Indovision ) was not great and the wifi didn't really connect.

As a new member of your Loyalty/rewards club, I asked for some support from your front desk team regarding rewards program. I may add here, as your advertising highlights guests should do, I WAS TOLD TO DO IT THE NEXT TIME STAYED! I then raised this matter on your webpage.......I am still waiting after 30+ days for a reply! I find the process of trying to join/manage your Loyalty/rewards club, difficult to say the least, given all the hype regarding it.

the services were excellent! the staff were kind and very helpful. From the lobby to the bedroom were clean and smell fresh. the location was great, served the purpose of the reason of my visit. the mall is right nextdoor, and has Diamond (used to be Giant) supermarket, that I get to find some necessities during my stay (also have ATMs). will definitely recommend it to friends.

n/a

Clean, basic amenities available, attentive staff. Room Service food tastes good and is not too overpriced.

1. Tiny bathroom space with awkward spatial arrangement. One door serves both as bathroom door and shower door. Also no place to put my shampoo bottles in the shower area. 2. Wish there was more outdoor area options to chill under the sun during the day. But not a deal breaker given 3 star hotel.

General atmosphere was appealing and the breakfast was great for the price. Proximity to major supermarkets and eateries. Transportation hub of the city.

The general waiting area isn't adequate and more facilities required.

Room & Facilities have all what you need when travelling (Leisure or Working). Bfast just OK but not that excellent. Their BFast Coffee from machine taste fresh and great. Location close to Mall, Supermarket and MRT Station.

Pool floor quite dirty and the Alley floor carpets scent not fresh when we arrive.

Everything !! The bed & pillows soooo comforting!! I’ve had a very good sleep here. Location nearby MRT station. You can travel anywhere around jakarta just by MRT. Nearby mall also and the room very clean.

nothing

Good spread of breakfast. Quick service upon request like asking for exchange of kettle & ironing set.

Pool is quite small tho I didn't use it

Very nice rooms,well appointed. Nice size and great air-conditioning. Comfortable bed. Plenty of hot water.

Tv channels kept dropping out, room service was slow over 1/2 hour wait to get your food.