Excellent customer service. Every staff I ever encountered was super friendly. Rooms were clean. House keeping staff were very attentive. Location is also amazing! Hotel has a back door to a alley way to the beach. The hotel is also on a street with many restaurants, cafes, massages and shops.

We were happy with our room, it was spacious, very clean and had all the amenities. The pool was nice and relaxing, big enough to swim around for a bit but also suitable for just floating around and chilling. It is nice that the hotel has easy access to the beach and some reserved umbrellas and sunbeds for hotel guests. We enjoyed these. Staff was nice and polite. Good location of the hotel, many spas, shops and restaurants around. Pool towels are big and comfy.

The breakfast is not quite perfect value for money - you can grab equivalent of it nearby or directly on site for the same money or less. Next time we would go for the no breakfast option. Our room was a bit noisy.

Great hotel. We liked everything about it. Location, facilities, standards. We had one of the pool access rooms which was great. Plenty of pool towels, Room was spacious great shower, cleaned every day with penty of towels, bottled water etc. Staff constantly cleaning public areas of hotels. Breakfast choice wase good, hollandaise sauce in my eggs benedict was split and maybe not enough, but this was a very small issue. Hotel connects lane to beach, room key provides acccess on returning, shower to clean sand from feet is a bonus. Staff are fantastic, friendly and always eager to help.

Nothing

We loved the restaurant which served the breakfast included with our stay, the experience was great, it was not a typical buffet but we could simply pick a meal from the breakfast menu, the food was quite delicious. Staff absolutely lovely too, they remembered us after we came for brekkie the first time and were very caring. Regarding the room; the bed is super comfortable and the bathroom clean and beautiful! Bonus is that a staff member kindly took us upstairs and showed us around our room when we arrived - so warm and welcoming!

The pool is beautiful but almost always in the shade as it is a narrow but long pool that is positioned along the building. The water is therefore quite cold! Perhaps something difficult to control as it seems there would have been limited space to build the pool so the design made sense and we still had a great time with cocktails by the pool!

I loved this hotel! It’s so nice having a pool right outside your room. The staff were all so friendly and helpful. As a solo female traveller I felt very safe here. Found a roach in the sink, called reception and they reacted very quickly and got it sorted. The room was clean, spacious and well equipped with everything you need including a hairdryer, robe and toiletries. Also loved having a full length mirror in the room. Convenient supermarket just across the road. Only a short walk to the beach. I would have stayed longer if they had availability.

There is nothing I didn’t like about the hotel. All I would say is the restaurant is quite slow at getting you your orders and doesn’t have a lot of choice.

Room fantastic, bed very comfortable, probably the most comfortable bed I've slept in in Bali. Staff were lovely.

The only downside was the pool area didn't get sun so pool was freezing.

Location was great, staff were extremely helpful and accommodating. Nothing was too difficult for them. Pool was large and deep. Rooms are generic but comfortable and lovely comfortable beds, free wifi. Great value for money.

A bit noisy (can hear people in rooms above and next door). As in other reviews, the main pool is quite cold (albeit refreshing) however the smaller of the two pools isn't as cold. Pool access rooms can be a bit noisy too.

every thing

restaurant staff and food

This is our fourth stay at the Ossotel and I am looking forward to the 5th. The pool access rooms are a must and the pool itself was exceptionally warm and very friendly with lots of people willing to have a chat if you wish or you can just lay back and do nothing. The location is amazing with lots of good bars and restaurants very close by. The staff are very friendly and obliging with beautiful smiles on their faces. We booked a few months ago and were only paying around 100 Australian dollars per night which I thought was exceptionally well priced. The beach is a short stroll away but I found it too difficult to leave the pool. You certainly won't regret staying here.

This is the tiniest of criticism but there was a smell in the bathroom that was a little unpleasant but I think it's not the hotel but just the sewage system.

Gorgeous hotel with amazing service, really friendly and attentive staff. The rooms are spacious and stylish with all of the amenities you need. The bed and pillows are super comfy, we had a great sleep every night! The pool is lovely, it’s not really in the sun so we didn’t stay there much as we love to sun bathe but it’s refreshing after a hot day! The breakfast is 65k each including a tea or coffee which is a really good price, we loved the croissant with bacon and eggs. We didn’t try out the evening menu or bar but it looked good and there was live music etc. The location is amazing, a few mins walk from a lovely beach where you can get cheap sun loungers at only 100k for 2 for the whole day. There are loads of shops, bars and restaurants around. You must visit Sinaloa - a Mexican restaurant down the road that we visited on the first night, the most amazing food and cocktails at really good price. Overall we loved our stay here and were sad to move on. It’s a great location to visit legian, Seminyak or kuta, with canguu not being far either. The service/staff were exceptional and we would definitely come here again!

it’s a shame there’s no sun on the pool at all but I understand that there’s nothing the hotel can do about this! this would be the only negative point we could think of.