Good location by the ocean, close to shops and restaurants. Well maintained grounds.

Our only concerns are when the hotel is busy, there isn’t a large enough Breakfast area. Only about 15 or so Beach lounges and the pool area doesn’t have many lounges for the size of the resort.

The king suite we had was huge and were able to fit 2 single beds for the kids, perfect for families The rooms and restaurants have been recently renovated and are very comfortable. Food and drinks were good and reasonable prices. We enjoyed a couples spa treatment whilst the lovely ladies in the spa took care of the kids There are 3 lovely pools to swim in and the pool attendants are very attentive.

The location is perfect. Very clean and nice staff. Breakfast was fantastic.

I had booked a room for three (2 adults and 1 child - 14 years old ) but they gave me for two and refused to provide sheets and pillow for the third person.

Staff are lovely, spacious room, the views, pool is nice, proximity to beach and promenade and breakfast was great. Staff honestly were so kind and welcoming.

We came to the property expecting a lot as the price point is much higher compared to other hotels in Bali. The property is quite old when you look closely. It’s a lovely big hotel with great gardens, but look a bit closer and there’s old building walls with paint coming off, cracks and things breaking a little. At this price you don’t expect this. However this was just a small thing as the hotel was still welcoming and lovely, just the price point is not right when you compare this hotel and the amenities to others in the same price bracket.

The location is excellent and the room is spacious and very comfortable

The breakfast was very ordinary and good be improved

The property was very clean, beautiful gardens, breakfast had a good selection for breakfast, we got an upgrade to a 2 bed villa…😁

Nothing

We had 2 junior king suites. The rooms are huge but not sound proof. Love the outdoor terrace in the rooms. The beds are Uber comfortable it’s like sleeping on a cloud. The breakfast was fantastic, but some of the service staff English wasn’t good at all so there’s a lot of misunderstanding on our orders. The location of this resort is fantastic and beach itself , well lots of boats so swimming wasn’t that easy for the kids Lots of restaurants facing the beach , great prices and some of them has live band, really nice ambiance.

The breakfast staffs made a lot of mistakes with our orders and some other guests . English is poor.

great hotel located right on the beachfront. surrounded by fantastic restaurants. The pool is huge and has 2 shaded areas so you can enjoy the pool without getting sunburnt. The suites are very large and tastefully furnished.

This is just a minor detail which I’m sure will be rectified over the next few months as tourism increases… This was previously The Fairmont and has only recently been taken over by Intercontinental. There is still some visible wear and tear in the rooms that is not up to the usual Intercontinental standard.

The location was really good.

The bathrooms seemed old and not renovated

I really enjoyed my time and I used to visit this place since it was with Fairmont! The service still professional also the food quality and presentation is spectacular. It worth mentioning the staff are extremely friendly especially the chef Mohammed in Pier Eight Bali restaurant and Yanti the waitress, they are very hospitalize and we keep coming to the restaurant because of them and the delicious food. However, the suites and villas are luxury. Definitely when I visit Bali this place is my number one due to the perfect location in Sanus where you can have a safe bike riding experience