The hotel location is strategic like in the center of Surabaya, close to everywhere. Hotel cleanliness was maintained well and hotel facilities also complete, pool and gym at 16th floor were very nice with a beautiful city view. They provide buffet breakfast with a plenty choices in restaurant.

Front office staff need to be more friendly and they should be explain well upon check in to the guest about hotel facilities and also guest benefit. They don’t explain me about breakfast (time, location) and hotel facilities, until I’m asking by my self. As a ex Resort Manager, I know how the FO business is. The other side, bell boy team more friendly and they always greet us and asking some friendly questions.

Strategically located at Tunjungan Street, many vintage themed cafe and restaurants. Walking distance to Tunjungan Plaza. The hotel itself was very nice as it was new. Spacious room, various breakfast choice and the view from restaurant was really nice as well. The staffs were also extraordinarily friendly. Overall everything was pleasing.

Nothing I'm aware of.

a bit more expensive, but the Service is outstanding. Even when you have to organize a tour (for example to the Mt. Bromo), a nice and huge breakfast buffet. I would come back when I'm in Surabaya. The rroms are huge with a nice view ove Surabaya.

Balcony's are very small.

After 3 days in Ijen&Bromo, this is the bed that I longing for. Superb comfy bed . Good breadfast spread from Western, Japanese and Indonesia though I can tried all. Have a wonderful time at Infinity SkyBar

Genuis Level 2 doesn’t have free upgrades or breakfast. We need to pay for it

Nice and helpfull staff, clean, located in the center of the city. Restaurants, streetfood stalls, malls are located in walking distance.

The bathroom, especially the shower and bathtub. It’s open and get wetty and messy very often.

The breakfast was realy good

The pool for kids is just need to be bigger & I think the hotel should take control about the water in the pool, because it looks dirty (sorry to say)

The location in legendary street in Surabaya The food has more varieties and taste really good

The swimming pool is a little bit smaller than average hotel

Location of the hotel is very strategic in the main street of Surabaya city, near cafes in legendary street

The room didn't provide ironing

Location is perfect. Buffet breakfast is good with wide variety

the in room dining options are limited.

Location & Hotel services are fantastic