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9.2

105 reviews

The Westin Surabaya

The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, 60216, Indonesia

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Business center

Free wifi

The Westin Surabaya

Welcome to The Westin Surabaya, a luxurious 5-star hotel located in the lively city of Surabaya, Indonesia. Our hotel is conveniently situated just 5.8mi from the city center, making it the perfect base for exploring all that Surabaya has to offer.

With 105 glowing reviews, you can trust that your stay at The Westin Surabaya will be nothing short of exceptional. Our prices start from just $150, ensuring that luxury and comfort are accessible to all travelers.

Our hotel provides a wide range of amenities to enhance your stay. Relax and rejuvenate with our spa and wellness packages, take a refreshing dip in our outdoor swimming pool or indulge in delicious meals at our restaurant. For those traveling with children, we offer a kids' club and a kid-friendly buffet. With free Wi-Fi, a 24-hour front desk, and a fitness center, we strive to make your stay as seamless and enjoyable as possible. Whether you're visiting for business or pleasure, The Westin Surabaya is the ideal choice for your stay.

After a day of exploring Surabaya, why not take a refreshing dip in one of our three outdoor pools? Our pools are available all year round and are suitable for guests of all ages. Lounge on the comfortable poolside chairs and soak up the sun while enjoying a cool beverage from our poolside bar. For families traveling with children, we have a dedicated pool that is exclusively for kids. So, whether you want to relax and unwind or splash around with your little ones, our pools provide the perfect oasis for a delightful day by the water.

When it comes to dining, The Westin Surabaya offers two exceptional restaurants on-site. At Magnolia, you can savor a wide variety of cuisines ranging from traditional local dishes to international favorites. With its modern ambiance and diverse menu options, Magnolia is sure to satisfy even the most discerning palate. For a more romantic atmosphere, head to the Sky Lounge, where you can dine under the stars while enjoying panoramic views of the city. Indulge in a culinary journey with American, Cantonese, Chinese, Japanese, Thai, Vietnamese, and European cuisines, all expertly crafted by our talented chefs. Whichever restaurant you choose, you can expect a dining experience that will leave you craving for more.

At The Westin Surabaya, we understand the importance of convenience when it comes to payment options. We accept cash and major credit cards, including Discover, Mastercard, JCB, Visa, and American Express. So, whether you prefer to pay in cash or use your credit card, you can enjoy a hassle-free check-out experience.

With our luxurious amenities, beautiful pools, exquisite dining options, and flexible payment methods, The Westin Surabaya is the perfect choice for travelers seeking a memorable stay in Surabaya. Book your stay with us today and experience the ultimate blend of comfort, luxury, and convenience.

Closest airports

Juanda International Airport

9.8mi

Abdul Rachman Saleh Airport

44.1mi

Most popular amenities

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Business center

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Parking On Site

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Live music/Performance

Wheelchair accessible

Elevator

View

Free toiletries

Bathtub

Upper floors accessible by elevator

Soundproof

Rooms

Show 7 photos

Junior Suite, Club Lounge Access

1 King Size Bed

495 sqft

Flat-screen TV

Tea/Coffee maker

+

More details

The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a tea and coffee maker, executive lounge access, a wardrobe, a flat-screen TV with cable channels, as well as pool views. The unit offers 1 bed.

Westin Club, Club lounge access, Guest room, 2 Double in The Westin Surabaya

Show 9 photos

Westin Club, 2 Double, Club Lounge Access

2 Queen Size Beds

420 sqft

City view

Private Bathroom

Flat-screen TV

Dryer

+

More details

This double room features a view, tile/marble floor and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay

Executive Suite, Club lounge access, Suite, 1 King in The Westin Surabaya

Show 9 photos

Executive Suite, Club Lounge Access

1 King Size Bed

850 sqft

City view

Private Bathroom

Bathtub

Minibar

+

More details

This double room features a mini-bar, tea/coffee maker and dining area. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay

Westin Grand Suite, Club lounge access, Suite, 1 King in The Westin Surabaya

Show 9 photos

Westin Grand Suite, Club Lounge Access

1 King Size Bed

1045 sqft

City view

Private Bathroom

Bathtub

Minibar

+

More details

This double room features a soundproofing, bathrobe and dining area. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay

Westin Deluxe, Guest room, 2 Double in The Westin Surabaya

Show 6 photos

Westin Deluxe, 2 Double

2 Twin Beds

420 sqft

City view

Private Bathroom

Flat-screen TV

Dryer

+

More details

This double room has a bathrobe, air conditioning and tile/marble floor. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay

Westin Club, Club lounge access, Guest room, 1 King in The Westin Surabaya

Show 10 photos

Westin Club, King, Club Lounge Access

1 King Size Bed

420 sqft

City view

Private Bathroom

Flat-screen TV

Dryer

+

More details

This double room has air conditioning, tea/coffee maker and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay

Westin Club, Club lounge access, Guest room, 2 Double in The Westin Surabaya

Show 9 photos

Westin Club, 2 Double/2 Queen, Club Lounge Access

2 Queen Size Beds

420 sqft

City view

Private Bathroom

Flat-screen TV

Dryer

+

More details

Welcome to the Westin Club, where you can enjoy access to our exclusive Club lounge and indulge in the comfort of our spacious double guest room with two queen size beds. With a stunning city view, flat-screen TV and luxurious amenities, this room is perfect for a relaxing stay.

Westin Deluxe, Guest room, 1 King in The Westin Surabaya

Show 5 photos

Westin Deluxe, King

1 King Size Bed

420 sqft

City view

Private Bathroom

Flat-screen TV

Dryer

+

More details

This double room has a tea/coffee maker, tile/marble floor and bathrobe. The room also offers: - Discount massage treatment at Spa by L'Occitane up to 50% - Complimentary High Speed Internet access per stay

Show 7 photos

Junior Suite

1 King Size Bed

Free wifi

Minibar

Flat-screen TV

Refrigerator

+

More details

Show 6 photos

Deluxe, King

1 King Size Bed

Free wifi

Minibar

Flat-screen TV

Refrigerator

x4

+

x3

More details

Show 9 photos

Executive Suite

1 King Size Bed

Free wifi

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Show 9 photos

Club, 2 Double

2 Double Beds

Free wifi

Minibar

Flat-screen TV

Refrigerator

x4

+

x3

More details

Guest reviews

9.2

105 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇮🇩

Baskara

10

February 2023

You can feel hospitality ambience immediately right when you step out from your car. In my birthday, they even created a tiny surprise by request. I have no complaints for the rooms and all facilities, they are amazing city hotel. And especially, the Staffs, they did a great job and make us feel really appreciated and welcomed.

Only a little improvement for the breakfast menu, the potato wedges, it was a bit overcooked I think. But overall, still, a great experience we had there. Will come back someday.

🇿🇦

Mogamat

10

September 2023

The breakfast was amazing, huge variety to choose from, every staff member made you feel comfortable and made sure you are well taken care of and served upon. The staff in the entire hotel is friendly, from the concierge to the check-in to the cleaners. They made our stay memorable and we will certainly be back.

🇮🇩

Yogi

10

November 2022

Superb! The best hotel I've ever stayed in Indonesia - easily beats all those 5 stars hotels in Jakarta. No more words for the excellent facility, but the true highlights is the staff - very professional and kind!

Nothing.

🇳🇱

Jeroen

10

September 2023

Everything in this hotel is more then perfect. The food the swimming pool the room with exceptioneel view. The reception helped us with everything even a flight rescedule. These women made the stay a 10+

Nothing

🇮🇩

Romi

9.1

September 2022

The room is big, clean, great view, comfort bed, great location inside Mall, breakfast is ok, service good, nice pool

Information about parking lot especially for guess Hotel, because this hotel at the Mall, so many guess's car go to the mall

🇮🇩

Saiful

9.1

February 2023

the room is luxurious, spacious, clean and tidy. the staff were really helpful and nice. delicious and plentiful breakfast. thank you for the warm hospitality..

🇮🇩

Triana

10

August 2023

Breakfast was fantastic, the chef made special pancake for our toddler and it was very sweet and attentive of the team specially when it's completely packed.

🇮🇩

Tedy

9.1

December 2021

Breakfast was great with so many different varieties. Room was big enough to accommodate 2A + 2C. The room was also clean and neat with bright colors. Hotel staff was friendly.

Took quite some time for our luggages to be brought down. Parking space was big, but since it was crowded, I got a far parking space from the hotel lift.

🇰🇭

Chan

8.2

March 2023

breakfast was great and the location is the best

🇮🇩

Jose

9.1

June 2023

The building and the room, restaurant...

A bit of miscommunication with my reservation on arrival. But the staff managed quite well in the end.

Points of Interest Around The Westin Surabaya

Airports

Juanda International Airport

9.8mi

Abdul Rachman Saleh Airport

44.1mi

Restaurants

Magnolia

Cuisines

  • American
  • Cantonese
  • Chinese
  • Japanese
  • Thai
  • Vietnamese
  • Local
  • Asian
  • International

Ambiances

  • Modern

Sky Lounge

Cuisines

  • American
  • Cantonese
  • Chinese
  • Japanese
  • Thai
  • Vietnamese
  • Asian
  • International
  • European

Ambiances

  • Modern
  • Romantic

Pools

Location

  • Outdoor

Age restrictions

  • All ages

Availability

  • All season

Location

  • Outdoor

Age restrictions

  • Kids only

Availability

  • All season

Amenities of The Westin Surabaya

Spa/Wellness packages

Free parking

Kids' club

Restaurant

Outdoor swimming pool

Kids' pool

Business center

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Parking On Site

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Live music/Performance

Wheelchair accessible

Elevator

View

Free toiletries

Bathtub

Upper floors accessible by elevator

Soundproof

Stay rules - The Westin Surabaya

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - The Westin Surabaya

At what times are check-in and check-out at The Westin Surabaya?

Your reservation at The Westin Surabaya includes a check-in time of 03:00 PM and a check-out time of 12:00 PM.

Is free parking available at The Westin Surabaya?

Yes, there is parking available at The Westin Surabaya. The hotel offers free on-site public parking, and there is no need to make a reservation for parking.

What's the nightly rate at The Westin Surabaya?

Accommodation at The Westin Surabaya starts as low as $150. Rates could differ based on your room selection and dates. Ensure to enter your dates for the most accurate pricing.

What are the room types available at The Westin Surabaya?

The Westin Surabaya offers a range of room types including the Westin Deluxe, Executive Suite, and Westin Club. These rooms are non-smoking and can accommodate 2 adults and 1 child. Bed sizes vary with options of 2 Double beds, 1 King bed, or 2 Queen beds. The room sizes range from 420 sqft to 1044 sqft.

What are the main attractions at The Westin Surabaya?

Guests at The Westin Surabaya can enjoy a variety of leisure amenities during their stay. They can relax and rejuvenate with spa and wellness packages, as well as indulge in massages and other spa treatments at the hotel's spa. Families with children can spend time at the kids' club and the kids' pool. Fitness enthusiasts can make use of the fitness center and even hire a personal trainer. There is also a golf course available for guests who enjoy the sport. The hotel also offers opportunities for leisure activities such as renting bicycles and participating in cooking classes. In the evenings, guests can enjoy live music and performances at the hotel. Additionally, guests can dine at the various restaurants on site, including Magnolia and Sky Lounge, which offer a wide range of cuisine options. The hotel also features multiple outdoor swimming pools, including a pool exclusively for kids.

Does The Westin Surabaya have a pool for guests?

The Westin Surabaya has three pools. Pool 1 and Pool 2 are available year-round and located outdoors, with no age restrictions. Pool 3 is also available year-round and located outdoors, but it is only for kids.

Does The Westin Surabaya feature its own restaurants?

Yes, the Westin Surabaya has two on-site restaurants called Magnolia and Sky Lounge. Magnolia offers a modern ambiance and serves a variety of cuisines including American, Cantonese, Chinese, Japanese, Thai, Vietnamese, Local, Asian, and International. Sky Lounge offers a modern and romantic ambiance with a menu that includes American, Cantonese, Chinese, Japanese, Thai, Vietnamese, Asian, International, and European dishes.

Does The Westin Surabaya accept credit cards and cash payments?

Yes, The Westin Surabaya accepts credit cards such as Discover, Mastercard, JCB, Visa, and American Express. Additionally, cash payments are also accepted.