The location felt central. The facilities were good. Views from the room were surprisingly good. Rooms were also more spacious than average rooms in Riyadh and the beds were extremely comfortable and cozy. The morning wait staff at Together and Co. restaurant were AMAZING and welcoming especially a gentleman named Pratap who made us feel like family. So impressed! What a wonderful way to start the day. Perfect stay all-round.

Would’ve loved more food options but they were adequate. The evening staff could’ve been more friendly especially when compared to the wonderful service of the morning staff and cleaning crew. Smoking rooms could use something to help freshen the smell but understandable for a smoking room.

I was offered an upgrade at the Hilton Garden Inn check in to a suite in the neighbouring Double Tree my Hilton hotel. The upgraded accommodation was excellent, and this the stay I have evaluated. Room was spacious and perfectly equipped. A good breakfast experience and buffet choices. Enjoyed it.

Only one receptionist causes long waiting times at check in and out.

Good location, Very clean facilities. Women are allowed to use the gym and pool which was fabulous compared to other hotels in Riyadh. Room service was efficient. Staff were very helpful. The starbucks cafe staff were very polite and helpful.

Shower area was a bit tricky as the water didn't drain very quickly.

First time coming to Riyadh, but certainly COMING BACK AGAIN TO HILTON!! To be totally honest, on arrival, the female receptionist had a poor attitude toward me; she had made a payment error and had displayed a lack of professionalism from the start by raising her voice, but fortunately no one else was present to see it. But as soon as I called the front desk supervisor, he arrived and quickly resolved the problem. He offered us a free supper and refreshments and was really gracious. I want to personally praise him for his moral character and problem-solving abilities. Unfortunately, I was unable to thank him in person before checking out, but perhaps he will get the message. In addition, the entire staff was incredibly kind! 100% excellent professional quality; lovely, welcoming services. Start with the accommodating housekeeping staff, in particular Mr. Milborn, for his excellent service in guiding us to the hotel's desired location. Additionally, I appreciate Mr. George from Food and Beverage for his invitation and compassion, as well as Mr. Ibrahim for his grin and the delicious chocolate I received. During my stay, I truly felt the warm welcome, excellent service, high level of respect, and pleasant short talk I had with them. Despite the fact that I placed my order online, the security and other staff members were gracious enough to discourage me from reaching the lobby and instead delivered the goods to my room. When we stay at a hotel, we specifically look for outstanding service and hospitality, and I firmly feel that the hotel's administration has developed this. Thank you to everyone, including the staff members whose names I regrettably can’t recall, for the pleasant stay I had these two days. And I strongly request that management look into the unprofessional female receptionist I initially encountered, as such actions could undoubtedly have a negative impact.

The unprofessional attitude from the first receptionist. thanks to to the front office supervisor, he managed the situation amazingly!!

1) Great People at Together& Co restaurant - Adel (Assistant Outlet Manager) who has built and been personally leading highly professional organisation and especially Ibrahim (F&B Captain), and Je Ar - all very nice people provided great service. 2) Very good swimming pool and gym! 3) Clean hotel and very helpful personnel!

Spacious, clean room. I asked for lower level closed to elevator with great view, they fulfilled it. Staffs are very responsive and helpful. Especially the room service and staffs in the breakfast area. They are very helpful and responsive. Location also very good, as it in the city center.

Nothing. But maybe, the breakfast variety can be added with rice, as not everyone eating bread or salad in the morning :).

Good location, excellent service specially the housing staff Mufeed always kept our room very clean. Good breakfast with many variety of food. Very comfortable beds and good outside view.

In-room dining service should improved and be more polite, the menue was pricy, could be more reasonable priced.

Good location for Diriyah and airport and uber rides always very close as right on highway. Pleasant staff. Starbucks in lobby and snacks. Had to move the furniture in the standard twin as table in way of bed but not a problem. Comfy bed and pillows.

For us, the highlight of the hotel experience was the warm check-in, and the extremely helpful staff. Everyone was friendly and ready to serve in all possible ways. The rooms and the view were great, and the location was central to everything we were there to see/visit.

The room is clean. It has enough space, in my opinion. The breakfast was good. Generally, it has a nice atmosphere.

However, I stayed there again on the 14th of September, 2021. We were woken up at 4:00 am by a frightening sound. The sound was too loud, scary and seemingly endless. It was the fire alarm (we figured that out later). Apparently, it was false alarm. I think the hotel has a serious problem regarding that as we did have another fire-alarm annoying incident during our previous visit in June. I hope that such an incident never happen again as no one should ever go through such a horrifying experience.