The most pleasing aspect was the service - the staff were amazing - particularly the lady who looked after the bar/food area (I believe her name was Francesca), she was constantly attentive and available. The other staff were great, but she provided quite simply the best customer service that I have ever experienced in a hotel. The rooms were modern and spotlessly clean. The aircon was very welcome; the weather was very warm outside. Would thoroughly recommend the hotel.

The only negative point was around the hotel being quite isolated. There are not many amenities close to the hotel. I did not have transport and taxis are not really available.

From the welcome to the check-out, everything was perfect. The room was very spacious and immaculately clean. We spent a peaceful night without any noise or anything that could disturb our sleep. The area around the hotel is very pleasant and picturesque, from the swimming pool, to the gardens, to the small river that runs past the main building. The breakfast was well above our expectations and the lady who welcomed us in the room was extraordinary, giving us suggestions of places to visit in the city. An experience to be repeated.

The internet connection could be better but nothing that have jeopardized our stay

If I compare the price with other hotels we stayed in, the price is too high but the personnel is extremely good. Especially Francesca, Serena, Jessica and Mauro made our days really comfortable. So sweet, kind and always trying to make it better for you. We felt very welcomed by them. To management; these people deserve to stay and please, treasure those people. They are gold for this hotel. Pool was great. There was no cook so Mauro took over and tried to make the best of it.

Hotel is a bit outdated and could need some paint at the outside. I would make the set up in the garden more welcoming. Set all the tables with napkins and candles as there is potential. Nice furniture and seating. Again, Serena and Jessica as well as Francesca gave us every time a warm welcome when we came for breakfast and dinner. Thank you for that.

The food was superb, complementing a fine chef. The staff especially Maurice was so helpful they even kept the restaurant open just for us one evening went we arrived back late. The weather has not been kind recently with lots of rain so the grass is longer than usual but the hotel can’t conduct the weather. All in all a lovely stay where at the staff can’t do enough for you. We had a little one with us 19 months old and he was treated like a VIP

We loved restaurant manager, his care and talking to him. We loved the pool. The room was very nice and internet was working very well. The town Certaldo is very nice and we like the walk from the hotel to historical part.

What could make our stay even greater and more memoriable - if we could find nice musical events or cultural festivals nearby. For us it was hard to find them on our own and the hotel manager, although did a research, didn’t find events for us. So our idea to improve - to monitor such concerts, event and share with the guests.

A delight. I arrived quite late, but I booked a dinner in advance. Prosecco......mmmmm We were delighted with the service, breakfast (if you want vegetables or an omelette, just say it) if they have products, they will definitely serve you. We were very pleased with the employee Ecaterina from Slovakia Piestany who offered great recommendations to visit around, thank you very much. San Gimignano, Volterra, Oriveto.

the staff were brilliant and so helpful. One particular receptionist went the 'extra mile' to advise and book restaurants for us and the two we dined at were good. We cant remember his name, sorry! However we do remember Giuseppe. The kitchen was closed as they are renovating them, but on the Sunday night he offered to feed the 8 of us and produced a superb meal, topped up with excellent local red wine. Can't thank him enough and the cost was very reasonable

The hotel has just been taken over which we are sure will be positive. The rooms are a bit 'tired' and need some refreshing. However any issues we raised were dealt with immediately. Pool a bit small

Very well located in Tuscany. Close to all the main cities and very close to Certaldo Alto, not very famous but exceptional medieval town. The premises are good. Breakfast is very complete. Food offered for dinner is excellent (even if the Menu is limited). Bar is also very well equipped. swimming pool is not exceptional but quite Ok if you combine relax and tourism around Tuscany. Hotel personal very friendly and willing to solve any issue. Also, Pet friendly.

There are no places for children to play outside, even if the garden is quite big.

Good breakfast. Lovely grounds and outside area. Proper hotel and good bike storage. Make sure you get up to the old town via the funicular. Superb and a great place or two to visit up there also plus some decent eateries - the lower town is largely to be missed

A few things broken or not properly functional such as room door lock - maybe as end of season. Location wasn’t great

Beautiful relaxing holiday. Short walk to the railway station for trips to Florence etc, or the funicular to the old town. Lovely large room with very comfortable beds. Great variety of food for breakfast and we'll priced and delicious restaurant for evening meal. The pool was lovely after a hot day sightseeing

Our fridge was broken in the room, we told reception on the first day, they were already aware of the problem, we were there 5 nights and it wasn't fixed.