Breakfast, friendly staff, outdoor pool and sunbeds/parasols, historic hotel building and artefacts, hotel location, quiet relaxed ambience, peaceful garden, comfortable large double bed, invigorating and powerful shower in ensuite that stayed at a constant temperature!

Dinner menu - not enough variety, especially the dessert menu, and was same throughout holiday, which got a wee bit boring when you're staying 9 nights on half board basis. Hairdryer in bathroom wasn't great - hadn't brought my own, so spent whole holiday with hair looking a bit of a mess. Would have liked some tea/coffee making facilities in room but that's the British for you!

It was an exceptional place with exceptional staff. The best hotel I've stayed in so far and that's one out many :). I will definitely come back. The pool, the history of their building, their own wine, two pools, great food for breakfast and diner with the freshest juice imaginable. I would definitely come back.

The costs to wash the clothes were high, but I did not want to check costs up front so it kind of was my fault too. I preferred to focus on holiday in stead of laundry. The airconditioning could not keep up with the size of room it had to cool. There was an additional fan that did the trick, but was sub-optimal. The staff solved it by handing a gift in wine to compensate which was special.

This place is a paradise on earth! I’ve been traveling alone with my three kids and a dog and we were blessed to stay in the family room, with the garden, which was so beautiful and authentic , right opposite from the spa area. Hotel is a small castle, beautiful and calm. Perfect to recharge your mind and soul! I can’t wait to go back there asap !

I didn’t like that we had to pay for the spa towels. It’s only 5€ per towel but still, I disagree with any additional cost. If you go to the outside pool, the charge for the sun bed is 7€ each. Also , not a critic but rather suggestion: in the rooms with the kitchen, there should be some cleaning equipment for the dishes. We were gladly using the kitchen but didn’t have any way to wash them after use.

The age of the property made every day an enjoyable exploration. Perfectly maintained and beautiful. Al fresco dining, delicious food, breakfast buffet was opulent. Pool was lovely and poolside view is stunning.

Our only difficulty was the trip from the train station to the property. Rest room at train station and at bar next to train station were both non functional. We had no cell service to call a taxi. Thus, the walk with luggage was unpleasant. Pre-arrange transportation with the property if traveling by train. They are wonderful and accommodating.

The staff were exceptional and friendly. They made sure that our experience was as close to perfect as possible. We went on Easter weekend and the entire city was very busy with locals and tourists. The staff helped us get into various wineries for wine tastings, including their own, even though they were fully booked. The room was comfortable, warm, and clean. The spa was relaxing and we felt so calm and peaceful for hours afterward. Lastly, the restaurant was delicious and affordable. Everything about this place exceeded our expectations.

This place is amazing! really nice hotel, very old but very very clean! I’m super conscious with cleanliness and let’s put it this way, my son had white socks on in the room and his socks were clean underneath! that says it all! impeccable detail with cleaning - well done!

If I had to be super critical, I would say the night receptionist needs polishing up on appearance and helpfulness, not very knowledgeable refers everyone to morning team.

Unfortunately, the Spa was not open due to renovations. I did see inside the spa and look forward to having the opportunity to come another time. It looks beautiful. The wine tour was very interesting, and it gave an impressive history of the Villa Residence portion that is not open unless you are on the tour. It had museum worthy art and furnishings and historical significance for that area. The restaurant was fantastic in both atmosphere and food offerings. I would definitely stay there again and will refer it to everyone!

The Spa was not reopened as estimated. The weather in December does not allow for use of the outdoor pool but that is understandable.

Reception staff were friendly and helpful, dinner was good and the room very comfortable. Very pleasantly surprised that there was a washing machine and drier available for guests to use at no extra cost. We were held up in traffic on the journey (several times) and on phoning the hotel we were told not to worry, that the restaurant would be open until 10pm.

Very minor comment, a member of staff in the restaurant brought our coffee but left our dirty dishes on the table and went to clear another table - a little odd.

I recently stayed at Hotel Villa Casagrande and was absolutely blown away by the experience. From start to finish, everything was top-notch. The hotel itself is stunning, with beautiful architecture and lush gardens that make you feel like you're in a Tuscan paradise. The rooms are spacious, comfortable, and immaculately clean. I particularly loved the attention to detail in the decor, which made the room feel both luxurious and cozy. But what really made my stay unforgettable was the incredible staff at Villa Casagrande. Everyone I interacted with was warm, friendly, and genuinely invested in making sure I had the best possible stay. Whether it was the front desk staff who helped me with directions and recommendations, the housekeeping staff who kept my room spotless, or the restaurant staff who served up some of the most delicious food I've ever tasted, everyone went above and beyond to ensure my comfort and satisfaction. Overall, I can't recommend Hotel Villa Casagrande highly enough. It's a truly special place, and I feel lucky to have had the chance to stay there.

Beautiful building, perfect location and excellent reception staff who went out of their way to ensure our needs were met!

Unfortunately the indoor pool and spa were closed due to renovations during a heat wave and residents had to pay to use the outdoor pool up the hill. The breakfast staff were unfriendly and unhelpful and the juice was water down cordial - definitely not up to 4 star standards.