The room was lovely and spacious - the bed was very comfortable. Location was good if you don’t mind a little walk (15 minutes) into the centre along the river - just bear this in mind if you are booking in peak summer or aren’t much of a walker. The hotel is very eco-friendly, lots of stickers to remind you to turn off the water etc. breakfast was fantastic - lots of options and a very spacious seating area.

The air-conditioning wasn’t very cold compared to other hotels we stayed in on our trip - the room never felt cool and we traveled peak summer so could have done with the relief after walking in the hot sun all day.

We loved our room, beautiful view over Florence from our balcony. Bed and pillows were quite comfortable. Place was clean. Easy to get from train station - 1 bus only.

Water leaked through the balcony when we had a stormy afternoon, contacted the staff for some more towels which they did bring promptly. The cleaner took some papers off the desk and threw them out, they had no English/italian (spoke French) so was difficult to ask about this. We did manage to locate the items in 2 separate trash bags and were told they were in our rubbish bin - which we can assure you there were not. And if they were, why were they emptied in 2 separate bags? Mistakes happen but an apology would have been nice.

Very clean, comfortable bed, very good breakfast with good price (€ 9.50/person) and you can pay for it per day of use and it has a lift. If you go by car, there are a lot of parking slots in the street (blue lines) where you pay per hour from 8AM to 8PM, and it doesn’t charge on Sundays. It’s a little bit far from where things happen in Firenze (~1.2 from touristic places), but it has a nice location, it is a safe region and you can do everything by foot. Our room has a view to the piazza Michelangelo and we could hear the party in the end of the days (we were in Florence during the weekend) and see the fireworks from our window.

Nothing to complain about

The location is perfect, very close to Santa Croce and walking distance to all the most important amenities of the city. The terrace was worth the extra price (the view is amazing!). I loved the smart solutions offered by the hotel to all kind of needs from a ready-to-drink cocktail to buying toothpaste. Great breakfast.

The parking at 25€ per day is closed on Sundays and we ended up paying 48€ (2 per hour) at the garage across the road from the hotel.

Christian at the lobby was great and really brightened my day! The room was spacious and comfortable, and had a huge balcony with an amazing view. The AC worked wonders, and I also appreciated the ecological reminders around the room.

The bathroom smelled a little bit. Also the room wasn't very soundproof, and I could hear people talking often. The TV screensharing was a little difficult to set up, but it's great that it was even an option!

The location of the hotel couldn’t be beat—it was at the far East end of the city, and the furthest away we had to walk was the SM Novella train station (about 30 minutes from door-to-door). The staff was very friendly and helpful, aside from a minor confusion about early check-in.

Booking.com let us request an early check-in, which the hotel seemingly approved (about a month before travel); day of, we were told we couldn’t check in early, but we were welcome to leave our bags locked up. An acceptable compromise, but after 12 hours of travel, being told you have to kill 3 more hours in a city where you haven’t been yet at all is a hefty proposition.

Was very clean, extremely friendly staff, clean and comfortable rooms, very accessible location.

It was a little loud (that’s what you get for wanting to be in the center of the city) The room doesn’t get completely dark at night because the curtains don’t close completely. The lighting in the room is also weird, and don’t illuminate the room well enough

Location was so good, everywhere 15-20 min of walking. Bus stations are nearby. Supermarket is so close. The room was very clean and simple. Beds were comfortable. Staff was very helpful and nice.

The only thing as I can say as negative is the heater must be improved. But I would choose the hotel again.

The room was very spacious. I also liked that the hotel is pet-friendly.

I had a ‘do not disturb’ sign on my door when I left the room for the day because I didn’t want my room made up, and my towels were hanging on the hooks in the bathroom as I didn’t want new ones. When I came back to the hotel my room was made up and I received 2 sets of new towels…they're encouraging sustainable travel and giving guests the option to do something about it so they should respect their choices.

Affordable Price Comfortable to stay in Beds are comfortable to sleep in Comfort Room was clean House keeping special request was permitted even though it was over Staff were very accommodating and very kind

The blanket had an old blood stain - which should be disposed of if the stain cannot be removed You can hear the doors of the other hotel rooms