The location is fantastic! Most of the staff were really friendly and helpful. The rooms were very clean.

The restaurant “I Grusoni”: Part of the staff wasn’t friendly at all! We were 4 people and when we asked them to put 2 tables together at the front they said we cannot because the processes does not allow to have 2 tables together at the front. But then on a different night they were willing to break process when some clients ask to smoke as we were only 2 tables in the whole restaurant. My point is that they are not consistent for a 5 start hotel. It shouldn’t be about processes but about bespoke treatment to their customers. And that I didn’t experience at the hotel.

Fantastic location and personnel. Two restaurants with a Michelin star as well as two more without (even if one of them is under the general supervision of one of the star chefs). The view from our very pleasant room was breathtaking.

The first part of our stay was perfect, but on the last day what I assume was a tour group arrived and the place became quite noisy and rowdy, which somewhat diminished the feeling of relaxation that the resort instigates.

This hotel is a World leading hotel and has superb scenery. The hotel arranged our transfer car and ferry and all went very smoothly. We had a room upgrade much appreciated. The staff were all very friendly and attentive to our questions and needs. The food choices were very good and in particular the breakfast - amazing. A regular free shuttle to town 5-mins away. Lots of seating in secluded areas for relax or reading. There is a warm and cold swimming pool.

The SPA was slightly disappointing but the massage staff were very good. The paintwork needs some attention.

the resort facilities are extremely beautiful

The staff tries to help but for a 5 star hotel, they lack necessary training and experience. they served us cold fried eggs from the display first day and isaw they were doing it to others. other days we asked each time freshly cooked ones not the ones which were cooked 5 hours ago. the precut cheese pieces were the shell of the cheese that ypu shpuld not serve. and there were a lot this kind of small details.

This was an exceptional place to visit and stay. We had the vegetarian tasting menu one of the evenings whilst watching the sunset, which was incredible and a night I will remember forever. Each and everyone of the staff were so lovely and helpful. We would recommend this to anyone!

Stunning location and amazing staff. Couldnt recommend this place highly enough. Food was amazing, everything was just perfect.

Wonderful hotel, a real treasure. We were upgraded to an amazing room with a great terrace overlooking the sea. Gorgeous views!

Breakfast could be improved. You can't serve yourself and the staff informed late on the choices of eggs and crepes.

The view on Lipari Island is fantastic Many restaurant amenities The staff is super friendly and helpful to organise boats to go around the Aeolian Islands

Staff and services were amazing

The staff were amazing! super helpful and just so easy to deal with. Especially the front desk and the Spa staff!

We felt guilty about not buying bottles of wine every night. As we only drink by the glass.