Extremely friendly staff, were very attentive and kind. Gave recommendations for restaurants, things to do, and were available 24/7 and spoke multiple different languages, from Ukrainian to English to Spanish to Italian. We were lacking a few hangers and some slippers and they brought us extra happily, very kind. The air conditioning functioned PERFECTLY and kept us feeling very cool throughout the very hot summer visit. Bed was comfortable, the bathroom included a bidet and the hygiene products included were pleasant. Had a nice working safe for our documents and a lot of room for clothing storage too.

The shower was smaller than expected and the grout had some staining that was aesthetically unpleasant as it looked like mildew, however it was very clean just stained. It is a very humid country so to be expected but was the only downside.

Room comfortable and clean. Staff very nice.

I clearly requested twin beds on my booking. I have the email to confirm this. However, this information did not make it to the hotel. Fortunately the bed could split and the staff did this quickly. Also the facilities clearly stated tea/coffee in the room. I had to ask and a tray with kettle and tea/coffee was provided. However, I quickly used the only two coffee sachets and they were never replenished. A shame to have only instant coffee in Italy too. No breakfast and breakfast room (open to the hallway) stacked with spare beds/furniture.

Staff was multilingual, accessible by phone, as well as being genuinely cheerful and eager to please. Our room was just what we hoped for. It was small, clean, comfortable, close to the airport, and affordable. Our bed was much better than most, and the place was spotless. The location was within easy walking distance of several interesting sights and the old city center. We walked the city for hours, had a nice dinner nearby, and then had to leave by 3:15 AM to catch an early flight. Even at that time of night, we had a helpful clerk at the front desk who went out of his way to help us get our car from the convenient garage next door. Everything was easy.

No complaints at all.

Location was very good - walking distance to alot of attractions. Neighborhood has alot of good restaurants around Staff was exceptionally nice! Asked for a kettle and they gave us everything to have tea/coffee - even gave us bottled water Mini-bar was well equiped. Room was very modern, SUPER comfortable bed and pillows, good wardrobe space and very big bathroom.

our room was right next to the breakfast area which they are arranging at the moment so we could hear walking and dishes in the morning, but not enough to disturb our sleep.

The room was not big, also the bathroom, but were very clean, and I appreciate that. The bed was comfortable. The hotel is very close to Toledo metro station (3 min).

The only thing that I don't like and was very uncomfortable, was the fact that our room (101) was near the breakfast area, and starting from 7:20 you can sleep anymore because of the noise. This is not very pleasant when you go in a citybreak/holiday.

Rooms and corridors were clean. Plenty of toiletries in the bathroom, towels changed daily. Good location - close both to the central station and major tourist attractions. Decent sound insulation - I could hear some noise from the street in the room, but it was not too loud.

Breakfast buffet was closed when I was staying. Luckily there are a few cafes around. No power sockets above the table in the room, so it was not possible to plug in my laptop while I was working with it.

The hotel is located close to the main tourist attractions, the rooms are clean and the staff very friendly. An aspect that we particularly appreciated was the air conditioning system that allows you to cool down and rest after a hot day in Naples. We will probably return to this hotel.

Great location, centrally located (but quiet) and just a few mins walk from the Metro line. Clean, comfortable rooms with good air con. Staff were friendly and very helpful when working out our travel plans.

Would have been even better if breakfast had been available to purchase- like the pictures suggest it is. Other than that we had no complaints.

The hotel is located very close to the Toledo metro station, so it was really easy to get around. It's also walking distance to the start of two hop-on hop-off bus routes that are at the entrance to the Castel Nuovo. It was easy to check in and out (make sure you have cash for the city tax). The staff were incredibly friendly! They give breakfast each morning directly to your room with your choice of drink and pastry, at a time of your choosing. On our last morning, we had to catch a taxi (which they helped us book) to the airport before breakfast hours began, so they brought us a breakfast tray the night before for the following morning! Overall, I'd definitely recommend this hotel :)

All members of staff were incredibly helpful and welcoming. They gave us excellent tips, and made us feel at home. The location is perfect to visit Naples, and very easy to reach from the train station via tube. The room was clean and the bed comfortable.

A couple of facilities in the bathroom were broken (seat cover, mirror light, etc). Minor issues.