Great location - accessible from within the train station itself

The shower ought and taps ought to be upgraded, it takes a while for hot water to flow

despite booking.com restrictive conditions (no changes,refund etc), when we had to delay our trip by a week, then an additional day, the hotel management was very understanding and accommodating. this was entirely exceptional for which we are most appreciative. Despite some comments in our guidebook to expect somewhat gritty conditions or characters near the central rail station, this was actually not the case. Not a charming area, but rather better than expected, and quite convenient for arrival/ departure by rail and within easy walking distance to enough of old Naples to get a flavor of its charm!

The hotel was nice and clean. The room service and cleaning was good. Overall, rooms were nice. Some issues with the aircon, not a modern and reliable system. Breakfast was in a cafe below the hotel. Service was quick but with really narrow selection. Location is central, close to tube and trains but maybe not the best part of the city.

The hotel was nice and clean. The room service and cleaning was good. Overall, rooms were nice. Some issues with the aircon, not a modern and reliable system. Breakfast was in a cafe below the hotel. Service was quick but with really narrow selection. lo

Location was very good. Just next to train station and metro. Room is spacious and breakfast is decent

Checking out process took quite long. Only 1 staff at the reception and I was left waiting at the empty counter for more than 5 minutes while he left to attend to other matters.

Hotel immediately adjacent to the train station and accessible by off-street tunnels and pathways (tough area). We chose it for its location given our potential late arrival by train. Rooms were comfortable and very quiet in spite of busy street. Don't miss the Pescheria Pizzi Pizzi (open-air fish market) to see the fantastic array of local seafood up close.

Unsavory area with dirty streets Front desk staff were somewhat distracted and inattentive at checkin and checkout. Included breakfast was sub-par

Location is really good for those who want to catch the train. Got an upgraded room to Junior Suite which was nice - perhaps due to Genius rewards. Also close to good dining options and feels safe in a city that could do better.

Light sleepers may hear other guests through the walls

The Hotel is really good! The air con was A M A Z I N G. The hotel hotel is very well located. The staff are very professional. I recommend it 100 times

I could not find something bad to comment.

Super location next to main railway station. Professional courteous staff Great customer care & service Good standards Excellent standards of cleanliness

Half the TV channels not available

Confortable and great service! All the staff was very kindness… and excellent location, Just less than 10 minutos from the airport and the Central Train station is just in 2 minuta walk… is perfect!

Breakfast was okay surprised it was not in the hotel

Would have preferred help yourself rather than set menu