The location was close to all major attractions such as the Spanish steps. The breakfast sands snacks available throughout the day were exceptional. The outdoor area with our room and the area outside the dining areas was a perfect place to relax and enjoy conversation. The staff and owners were exceptional in their professionalism, service, and willingness to go beyond our requests. I highly recommend this hotel. You’ll enjoy the experience immensely!

The Internet didn’t work for about half the stay. I am seated this was not the fault of the hotel but the phone/internet service provider. When I needed to do a business Zoom call they found me a quiet location to have my call which I greatly appreciated.

The hotel is in an great location. There are restaurants around every corner and shops. The staff was very helpful and went over the top. They checked with us every day. The sweet lady brought our luggage up to the 3rd with the tiny lift (typical European lift) and the gentleman took our luggage out to the taxi when we checked out. We order an airport shuttle through the hotel. It was early, efficient and comfortable. Just an fyi, most shuttles are cash euros only.

There were quite a few stairs to go up. If you did not take the tiny lift. Just how it is in most European cities.

Staff are fantastic

Rooms are small - but always the case in Rome unless you pay a premium.

Just like their hotel name, it is truly charming. From their hotel rooms, facilities and superb breakfast selection, their staff are warm, friendly, helpful. The location is conveniently near every tourist attraction and shopping areas. I would definitely stay here again. Thank you Booking.com for the Genius treats! I was so surprised to find it on our room. It was lovely.

Nothing

This hotel is an amazing find. Literally only 3 minutes walk to The Spanish Steps and 7 minutes walk to The Trevi Fountain . We arrived early but were able to check in as our room was ready . The room was beautiful, bathroom was super clean and the shower was amazing , housekeeping came in every day to change the towels and make the bed . The breakfast was fabulous too , although only a tiny area, it never felt overcrowded and the choice of food was amazing , constantly replenished by the hard working staff in there . Note this area is available 24/7 for coffee/ water and lovely little treats so you can just pop in and make a coffee before going out or when you come back in , a lovely touch , there is even a bottle of fizz to help yourself to. The reception staff were very polite and welcoming too. Nothing was too much trouble for anyone , cleaning staff always had a welcome smile and worked so hard. One last thing the security of the entrance to the hotel was first class too , heavy doors everywhere leading onto your rooms.

Nothing we didn’t like

The location is perfect, as easy walking distance to a lot of historic sites such as Spanish Steps, Trevi fountains , and the Panthenon To walk to the Colosseum and Forum took about 30 mins but every walk is a joy with small piazzas and beautiful buildings and streets to explore .. keep an eye out for cars and bikes though We took metro to near Vatican Highly, highly recommend Devour walking tours for both Coliseum and Forum, and Vatican and St Peter’s , fantastic guides, very good ear pieces for guide to talk to you wherever you are.. Hotel rooms lovely, and staff very helpful and friendly .. the bathroom in our annex room was smelly , I think the sewers , which was unfortunate but that might have been a temporary issue Breakfast was great on the day we used it, a lot to chose from but the other days we picked up coffee and pastries en route to early starts for walking tours

Great breakfast, lots of choice with warm food. Very nice staff. Responded immediately to questions. Fantastic location near Spanish stairs and metro. In center of the city, everything in walking distance. Vatican by metro. No noises in our room.

The price is high, but thats everywhere in Rome. The time booking system for breakfast does not work. There is plenty of space but a bit narrow seats. Not crowded so time slot was not needed. You have to know where it is because its hardly visible from the street.

Location was superb, 30mins walk from Termini station, 30mins walk from Vatican. 5 mins walk from Spanish Steps and Trevi Fountain. Gentleman who checked us in kindly carried my case up to room (we were in the annex). Snacks were appreciated & well stocked. Secure building.

Some noise from flat above but likely to always be the case in city centre & not hotels fault. Room quite small which not a problem for us as only one small case but something to be mindful of. Sockets next to bed didn’t work but possibly due to having to use a travel adapter. Again only something to be aware of and we just used others.

Favorite hotel in Rome! I stayed here for the second time. The rooms are new and clean, and the staff is friendly. Loved the terrace with all-day coffee and cookies. Highly recommend!

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Location was wonderful. Taxi could get to the front door, Trevi fountain is about 2 blocks away. Main shopping centre started at the end of the road. Room was in excellent condition and led off to a small courtyard. Light in the room was good. Breakfast were comprehensive and good value. Loved the pastries!

The hotel started on the first floor and the lift was only big enough for 1 bag and the occupant so it took 4 trips for us to get all our bags up to the reception! We were on the Grand Tour! The staff were very helpful though so it was not an issue. On one day staff training was being done in the breakfast area during breakfast which was a bit off putting.