The location is absolutely fantastic. The staff is superb, the room incredible. We cannot believe this is a 2 star rated hotel. It is far superior. There are two things not to miss while staying here; the wine tasting which is led by a Level 3 WSET and deeply educated expert. Also take advantage of the Leonardo parking offer. It is worth every penny if you have luggage, mobility, stress, or any issue and you like convenience. It is a challenge to drive and park in Sienna. This is the best service by far.

Nothing.

Everything. Communication from the hotel even before we arrived was stellar - it was a truly complete hospitality experience. Once we arrived, the room was airy, light, comfortable and spotless, the bathroom impressively so. Very beautiful interiors, the location is to die for, the cafe opposite the hotel which provides breakfast also offers lunch and is a lovely spot from which to people watch and the staff are very friendly. Rita, Andrea and Patricia were all fantastic, helping us negotiate transport, book activities and organise everything from wine tasting to taxis to taking a tour of the aqueduct. I sincerely hope we get to go back one day.

Nothing really! The spiral staircase in our room was a bit of a hazard being at face height but nothing that couldn't be avoided.

The location is ideal for a city centre stay in Siena, the breakfast area was across the plaza from the hotel which was an additional treat and a great place for "people watching". Our Host Marco was tremendously helpful and a mine of information. The parking arrangement with Valet Leonardo, with the drop off and collection was a brilliant addition to our short stay in the city.

Nothing to complain about

The location was perfect! The staff were wonderful. Shout out to Rita! The room was designed beautifully for the small space but the authenticity of the building makes up for a small room. The breakfast was lovely and we enjoyed a wine tasting which was exceptional. If you are going to Siena, this accommodation is a a great choice.

Nothing!

The location is amazing. The staff could not be better or more welcoming. Special mention to Rita!!! We went when the Strade Bianche was on and the atmosphere was amazing. The hotel is lovely and I will definitely return.

I liked everything, but could it be an option to have breakfast in the amazing cafe across from the hotel?

The location was superb. Hotel Staff friendly and helpful with excellent English language skills which was appreciated. Breakfast in front of the hotel and the duomo was lovely.

There was one staff member at the bar/cafe/breakfast place who was consistently rude to us and other patrons over the 6 days of her stay. This needs to be addressed.

The location was perfect! We had the most wonderful views from our rooms! The staff was very friendly and helpful always and made us very comfortable. The building is historic and has beautiful old tile floors. There is a large wine cellar and I would recommend doing the tasting-it was very informative! This place is excellent value for the location!

The breakfast was nice but basic-made add some fresh fruit?

Great location, atmosphere and staff. Great value for the price. We had a wonderful experience. Breakfast at the piazza was a plus. Parking worked well with Leonardo Valet! Giselle gave us excellent tips for our trip to Montalcino.

nothing, all worked well!

The location was spectacular. The room had a beautiful view of the church. The staff were very knowledgeable and helpful with recommendations for restaurants and bars. They also have a beautiful tour of the aqueduct below the hotel.

We thought we were going to have a bath in our room but that may have been our misunderstanding.

Everything about the room was fantastic. Comfortable, stylish and spacious room in an historic building in central Siena, immediately opposite the baptistery (hence il battistero). Nice little balcony/terrace overlooking the roof tops. Breakfast was served in the cafe across the road next to the huge marble staircase up to the cathedral.