Sonesta Simply Suites Lansing

Great customer service can’t complain just one thing I needed to idle the air condition unit it wasn’t as cold as it should be, but I open the window and I was fine that’s all that was am little issue. I had other than that great will come there again.

I have no complain whatsoever. Great service good area to have a hotel didn’t have to drive far to get food to eat so perfect location. wouldn’t recommend anybody to come there. I like it there, so I will definitely be back soon.

Everything was good with the room. I enjoyed the full fridge and I was able to cook while I was there. I also was able to do laundry before leaving, that was great. All of the staff was helpful while I was there.

No phone in the room after several requests. I had to walk to the front every time I have a question or needed something for the room. It was quite pricy. I travel to Chicago often and never paid as much as I did there, even when I stay longer, I pay less for nicer places.

The bed was comfy

My stove didn't work right at all I got the room for the purpose to be able to cook

The man who checked us in, Greg was wonderful and kind. He made us feel so welcomed on our first trip to Illinois. I'll definitely come back.

The lady who checked us out Sunday, February 20 was very rude and unkind while checking out. We had the opposite experience of when we checked in.

The toilet was leaking. Hall carpets dirty.

The staff was pleasant , professional, courteous from the front desk at check in until checkout(Tracy, Jazmine, Alexis, Greg, I don’t remember all names but even the ladies cleaning the rooms were courteous even though I didn’t get the room clean during my stay👌🏽😊

Absolutely clean comfortable. Staff & Front Desk Agents are friendly inviting &  courteous.

I loved everything about the property.

I liked the location most, with nearby restaurants and shopping. Secondly the comfortability of the entire hotel!

Nothing

Our toilet didn't flush right.

The room was very clean and comfortable. The staff was very helpful and friendly.

I would have like to have more pillows on the beds.