Quality Inn & Suites Palm Island Indoor Waterpark

I was skeptical going to the hotel based on the reviews but our room was amazing. Large, very clean and bedding looked new. Bathroom was also very clean. Staff were very friendly. Large parking lot. Lots of shopping and restaurants in walking distance . Fridge and microwave worked great. Not far from Darien Lake. The children (12 and 10) enjoyed the waterpark and went both days in the morning. They also loved the arcade which was reasonably priced to play. Kids have asked to go back as they loved the hotel. Lots of outlets to plug in 4 different devices. Good size TV.

This is a kids hotel. We did have kids banging on our door one night and run away. Kids also screaming in stairwell. Didn't last long but I could see some people not liking this especially if they are kidless or have young children who go to sleep early. Beds were double, queen would have been nicer. More lighting in room is needed.

Other than the room having a weird smell when you first walked in and a little trouble with the key at first I have no complaints . The staff was nice and it was something fun for the kids to do for a quick overnight trip . Staff was really nice !

It was close to shopping and dining. The rooms were clean and comfortable.

It was in need of some TLC. The indoor pool wasn’t open due to staffing issues.

Amazing staff and besides the water park not being open we loved our stay. We'll see you again in 2 weeks when we go back.

I booked this trip because it says it has a water park. When we checked in we were told the water park is closed. I had no idea when I booked the room.

Staff was friendly, the bar area and bartender was very nice and none expensive drinks a plus.

Was sad to see the restaurant was not open.

The staff amazing

Needed up dated

Great location.

the pool

no A/C in my room

The arcade games didn't work The outside pool was closed

nice views & rooms& baths

better tolet paper