Very good location.value for money. I didn’t have much problems although I had a smoking room.

Difficult to communicate in English.

Location was really good, especially for rain that came in on Sunday at noon, three hours before the expected time via a weather application. My room was not disturbed by the nearby train station. It also is joined with the shopping mall.

Breakfast was missing some French toast, despite there being syrup put out. No waffles or pancakes either. So why have the syrup out? I wished for some more breads too. However, it is usually Japanese style breakfast, not European breakfast, and I expected it to be similar.

The staff were really good, especially the duty manager. It was my birthday and we were looking for a special restaurant for dinner, she went above and beyond to find one for us. I was also given a little present She not only booked the restaurant for us but also told them about my special occasion. I had a surprise birthday dessert!! Very pleasant stay!! Perfect location too! Highly recommended!!

Beside the JR rail and you can walk from inside the shopping centre if they open. There are a variety of foods (western and japanese) and they give explanations to Akita's speciality. Ice coffe was good. They give plastic glove The room is big There are gyms but you need to make reservations at the receptionist.

None.

Breakfast was very good, included local specialties! Room was spacious and nicely laid out. Front desk was very helpful and accommodated my request for 2 beds. Great that they provided complimentary bottled water!

Nothing to complain about…. I would stay there again. Some construction outside the hotel but didn’t obstruct entry.

Directly connected to Akita station, did not have to step out of the building to access the station. also, a 7-eleven directly connected to the hotel lobby via a side door. Room was very wide and bed was comfortable. Room was impeccably clean as well

Directional signage to the station could have been better

The hotel is just next to the JR station. The hotel room is tidy and also large. The staff are very nice and polite. The staff help carry baggage to the room.

The location of washing and drying room is not convenient to the guests staying at the main wing.

The service was brilliant. The staff were friendly and polite and went out of their way to help. Very attractive modern hotel. Beautiful decor. Room was spacious with a lovely bathroom. Brilliant gym is connected to the hotel. Very reasonable at 1100 yen per visit. Wifi was excellent. So close to the station and eateries.

Cannot fault it in any way. Top marks.

The location is fantastic. The hotel had a connection path to the station. Shops, restaurants and convenient stores are located within walking distance. Amenities provided was very good and made our stay very comfortable.

Superb location. Connected to Akita station. Loads of amenities included in premium room. Front desk service was fast and friendly.

Laundry machines include drying capabilities, but did not dry well even after 1h of drying with small loads. Could not find where to pour out the condensate if I was supposed to.