Onsen and buffet line. There is a shortcut walkway to Yubatake by backdoor with passcode.

It could be more clean.

The location is excellent, there is a little hidden entry which allows you easy access to the centre of town. There are multiple Onsen Options available to guests. The restaurant is Buffet style, which means that for someone like me, who doesn't like fish, I could eat things I did like with no issues at all, and not having to bother the staff with trying to change my meal options to accommodate. Plus the food was all delicious. The staff were all very lovely, and very friendly, they spoke basic English, but did so very well.

No shuttle from the station, so you have to either pay for a taxi or walk, which is not the worst as it is not terribly far, but can be a little difficult with luggage. If you are not used to sleeping on Futon bedding, it can be a little uncomfortable, but that is a problem for me, not for the hotel itself.

The location was good with the shortcut to the Yubatake. The food selections at the dinner and breakfast buffets were plentiful and a wide variety of foods. Nice selection of yukatas in the lobby to choose from as well as bath amenities.

While they warn you that the floors in the public baths are slippery, they could have at least put some sort of rubber mat down on the inside entry of the bath. I fell and hit my arm pretty good leading to swelling and bruises later. Also, the elevator doors closed way too quickly without any sort of protective measure. Three of us got into the elevator with one pulling her suitcase in when the doors closed on her. She had to tug to get the suitcase in as doors did not reopen when it hit her bag. The doors closes in matter of seconds.

As foreigners with no knowledge of Japanese customs or language, we panicked upon arrival that we had made a mistake. But with the support of the helpful staff, we soon figured out the ropes of using the baths, how to book our mealtimes and how to use the shortcut to the town center. By our second day, we were bathing, eating and exploring the town like rock stars! The baths were wonderfully tranquil and the meals a true smorgasbord of delights. This is a large hotel accommodating many people, but it seems there are more exclusive options in town as well. A stroll through the park that houses the source of the springs is a must!

Breakfast and Dinner Buffets were excellent, some of the best we've seen in Japan. The Yaki Manju soft serve ice cream is not to be missed. Having the option of 3 different baths was very nice, the lowest one was the best. The room was very basic and probably the most sterile Japanese style room we've seen, but the futons were comfortable. The access to the main part of town was very nice either through the hotel passage or from the street.

The room was warm and there was no active climate control that we're so used to in Japan. When we opened the windows and either had food smells from the kitchen below us or very strong sulfur smell during the night.

We spent 2 nights there and liked it. Room are big enough with own bathroom, beds are comfy. Location is good, the short way to town is convenient. Staff is very friendly and helpful, many speak english. The baths were not crowded and are ok. Breakfast and Dinner was Buffet style and you get 90 minutes to eat. But no one controlls if you come to your designated time or stay longer.

I wish there were a bit more non-japanese options for breakfast but it was ok. The private bath is a bit expensive and has not much flair. But its big enough for a family.

Place was perfect walking distance from attractions. Buffet was amazing. Hotel has several Onsen on site.

Everything was fine.

Hotel was well located for Yubatake streets and centre. Also other onsen were within reach of the hotel (up to 10 minutes walk), although the hotel had their own onsen which we used. The meals were amazing (we had the half board option), with so much choice we couldn't eat it all. The quality was very good with chefs cooking some of the options in front of you. Staff were friendly and helpful, especially at meal times and reception giving us directions. An excellent hotel for Kusatsu Onsen, and an amazing experience.

The buffet was one of most favorite out of all the hotels we stayed in. We dine for dinner and breakfast. The location was great and the staff were extremely kind. We would definitely recommend this hotel.

The bath are it was very tight and hard to move around with a group of guests going at the same time. Some were having to change in the walkway due to small space. It was also very hot and the fan was not working. My niece over heated while changing and ended up vomiting.

The hotel was very accessible and convenient to travel to the sight seeing spot. Hotel check in staffs were helpful and speak good English. Rooms are clean and modern.

Restaurant food always ran out and we had to request refill and wait for food to come. Also, we were consistently being placed at the furthest table at the restaurant for multiple meals while all the closest tables remained empty the entire time. Other guests were treated the same way even though they were elderly or/and dining with children. Not sure why the restaurant staffs did that. Onsens for women were so small as they compared to onsens for men.