Excellent location. Very short walk from the bus interchange and Yubatake. The boss and staff are very helpful in assisting us with the luggage forwarding service by TA Q Bin. Greatly appreciate their help on this! Staff have been attentive and helpful. The staff speak English, hence it also made communication easier for us. There is washing machine and heater available which we are able to wash our clothing. We originally thought we have to bring the clothing to a laundry shop. 2 onsen baths are available for private use within the hotel.

NA (Do note that the onsen water is higher temperature at Kusatsu : around 48 degree)

The staff was exceptional. It’s an old building but they kept it very clean. They made sure the air-conditioning and air-purifying units were spotless. The bed was comfortable. There was a small safe for valuables and even a kettle and tea set in the room. The hotel itself is centrally located, although having said that, it’s just a small town so it’s easy to walk everywhere. For those wanting the extras, there are plenty of other hotels offering bigger rooms and an onsen within the hotel but you’ll also have to pay for those extras. This place is perfect for a short stay in an onsen town.

They only have one kind of pillow and it was too soft/flat for me. The bathroom is on the small side and the shower area is functional but small. The WiFi is unusable for most of the day.

The hotel was so accommodating the workers were so kind always present and putting our windshield wipers up for us so they didn’t freeze. Heated blankets plus heaters in the room so we stayed warm. Hot water takes a minute to come through but they have a sign stating that. The parking in kusatsu is limited as a whole, we had rented a car but everything was pretty much within walking distance! Such a convenient location.

The only thing was we assumed they’d have breakfast every morning but no worries plenty of cafes around

Really hospitable staff. The owner really goes the extra mile to make your stay an enjoyable and memorable one. Really big room, and the bed was plenty big enough for two people. The supplied Yukata were a lovely little touch. The room was well air conditioned, quiet, and clean. On the Sunday, there was a delicious breakfast which would put a lot of higher priced hotels to shame. The location is as convenient as it gets, just a 3 min walk from Yubatake and 5 mins from the bus terminal and most other places. I will definitely try to book this hotel again if I visit Kusatsu again.

last minute booking, all of the hotel at kusatsu onsen are fully booked, I did not expect much. However the hotel end up quite good. Spacious room especially for the 3 bed room. The bed come with heated blanket. Free wifi but nowadays all hotel have free wifi. Good location, hotel located in between Bus station and yubatake (city center)

No vending machine in the hotel. Need to go out of hotel to buy anything. Still use old phisical key to open the door which kind of irritating because only one key per room.

The hotel is just a short walk from the bus terminal, and close to the town center. It provided a clean basic room that we needed for the night. The free morning coffee was surprisingly good. We took the 4pm bus from Tokyo and it was well passed 8pm when we arrived, but the staff waited for us because we have already let the hotel know of our late arrival. It is not easy to find a hotel that accepts late check in the area.

It is not a perfect hotel but for the price that we pay, it meets our expectation.

It was very comfortable, beds 10/10, they were very cosy and kept us warm and also include an electric blanket. Two of the 3 of us were from hot and sunny Qld Australia and our son brought us to Kusatsu Onsen at a time when it was very cold and snowing. It was exceptionally wonderful time to visit when it snowed. The onsens in the hotel were great as well as the ones in the park and town.

I more pillow on the bed would have been nice.

This is extremely friendly place! You feel at home! The hotel I situated in the very centre so you have the whole town within a walking distance. The staff is very kind and helpful! Everything is crystal clean! The room itself is not very big but on the other hand the bed is huge and comfortable! I truly recommend this place!

Two plates and chopsticks would be helpful if you want to eat something in the room.

The facility was very nice and modern. We were greeted by a nice and spacious queen bed, with a clean bathroom and an overall nice and tidy room. The free parking was great and the staff were very helpful in moving the cars out to let our cars in and out. It was also nice to have a free breakfast as well. The place was also very close to nearby onsens, which made it easy to walk to.

The biggest one would be how thin the walls are. There was a big family that was staying in the room opposite us and we could hear so much noise, especially the baby crying. We had some difficulty sleeping due to this and it negatively affected our quality of sleep. If you are a sensitive sleeper like us, I won't recommend this place as it is quite easy hearing noise outside the room.

Great location-close to yubatake and Kusatsu bus terminal. The rooms were spacious and very clean with 2 full size beds that were very comfortable and warm. The Staff was so friendly and helpful. They let us store our luggage so we could explore the area after checking out. The manager even offered to transport our luggage to the next hotel. This is one of the more affordable places to stay in Kusatsu and we will definitely stay here again!