Loved the location. A variety of choices for places for meals was welcome. Staff were always very helpful and accommodation very clean. Loved the heated toilet seats, laundry facilities.

Some restaurants and ski lifts were closed. I understand covid had an impact on the volume of travellers. The meals we managed, but really disappointed about our choice to ski runs, with lifts closed. Not happy to have to pay extra to use the indoor swimming pool. Also the elevator from the ski lockers room to the outdoors was broken for our entire stay. It was dangerous navigating the stairwell carrying ski and stocks, whilst wearing our ski boots.

The staff at Appi Crown Plaza were very helpful and accomodating. The onsen was great, and the breakfast/dinner buffet had great options. Korean BBQ restaurant was really enjoyable. The room has windows which open and a heater which can be switched off, so the heating can be regulated. The hotel shop has a good variety of snacks, local delicacies and sake. The ski resort ia right outside. The rooms are definitely retro but the price is very reasonable, so perhaps a total refurbishment would make the resort less affordable.

The walls are very thin and if you're accomodated next to a rowdy party, you will have a lot of disturbance. Perhaps request a quiet room. We had to move rooms due to a drinking party next door creating a lot of noise. Some rooms also get the ski resort music all day long.

Many facilities for kids like swiming pool, snow park, kids ski school, etc. Beautiful onsen with several outdoor baths. It is so cool when you can relax in onsen after the ski work-out! Many ski trails, good for all levels including those who prefer off-piste areas!

Quite small choice of food during lunch time. There are no cafes at the hotel, you need to go to food-cort area which is located a little bit far. The conbiny shop has small choice of food, mostly souvenier sweets.

The hotel has a wide variety of restaurants for dinner but since we came during the peak season we had huge difficulty in booking the restaurant that we like. Luckily their staff Anesh was super helpful in helping to resolve our problems. With the great help from Anesh and their restaurant manager, we managed to try their different restaurants which are all very nice 👍🏻Thank you Anesh and 米田克利🙏🙏

Super friendly and helpful staff, kids friendly! Right next to the slopes and Quad Lift + gondola. Great meals in Japanese, Korean, Chinese restaurants - half board highly recommended! Outdoor onsen is beautiful, and the hotel offers shops for souvenirs, skiing gear etc. under one roof. Room upgrade to Semi Suite with mountain view was very reasonable priced.

Breakfast hall is terribly old (80s) and uncomfortable. Outdoor onsen is in a separate building (5-10min walk, 2min by hotel shuttle). Not super accessible for walks, esp. with baby stroller.

Fantastic area to stay. The view from the room was fantastic. The food was excellent. We took the Gondola to the top of the mountain. Amazing view on a beautiful day.

The water temperature of the outdoor Onsen (hot spring bath) that we took a bus to was a little luke warm.

Big, can fill the time easily after skiing. swimming, onsen, eating, drinking, shopping. fireworks on Sat night, pretty.

Pretty much liked it all. very happy a bus was at Appi Kogen station after arriving around 9 pm, very quiet station.

great staff especially Suzuki who was so friendly and helpful

several lifts closed; several restaurants closed

Since this has become a Crown Plaza, everything about the hotel has improved. The food, the facilities, the appearance and even the onsen seem nicer, but the value for the price is still outstanding.

The room was very nice, but as is often the case, it was very warm with no means of cooling available in the winter.

Great facilities, amazing food, and the most helpful staff, and a stunning view of the mountains.

Beds are a little firm for my liking.