Staff were friendly, and were able to accommodate my English. Fast checkout via machine was available after 5am. Breakfast buffet included steak and omelette which could be freshly cooked on request after a queue. Coin laundry seems to have been added recently, and is located in a corner of the hotel on the 2nd floor. Attached mall had numerous facilities, including a supermarket and a couple of diners that closed at 9. Close location to the Shin-Yokohama station.

Coin laundry location was slightly inconvenient. Hotel lobby seems to be excessively large...but it's not much of a minus point.

The best thing about this hotel was the breakfast and the tub. There was very good variety offered for breakfast including grilled stake. The seating area was very big and comfortable. The tub was very big and had a nice little seating area, and the force of the water was very good. The daily cleaning service service also much appreciated and the staff members were all very cheerful and spoke English, so that was great!

The beds however were very hard for my taste and the room size was very small. However, I forgot to mention the amazing view from the rooms. Due to the circular shape of the hotel, all guests had a very good view especially if you are on the higher floors.

Shin Yokohama Prince is conveniently close to the ShinYokohama shinkansen/train station as well as the Arena. It was a very short comfortable walk to hotel even with multiple suitcases. Staff were exceptionally helpful and courteous. Close to lots of food places and shopping at station. Love the view of Yokohama and ShinYokohama station!

Pay close attention to the size of the room you book! Japan's rooms are much smaller that the U.S. and that was something we had to get used to so lesson learned. It's more like a Business Hotel with teeny closet and no drawers. I had to book another room since the original room we booked was small even for one person, let alone three. Also, can't do your own laundry here.

Near the Shin-Yokohama station that allows for a very late check in. We appreciate it greatly after getting in a bit before midnight. We requested a non-smoking room and we received exactly that. As we only stayed for a brief night I cannot comment on other aspect. The breakfast buffet was very nice with lots of variety for a more traditional style Japanese breakfast or a more western style breakfast. Or eat shumai and drink melon soda! I highly recommend it if you don't have a breakfast plan. Check out was a breeze. There was an attendant by the machine helping guide people through the process as well.

We were quite exhausted, but in order to get to the hotel lobby we needed to enter the seemingly closed Prince Pepe mall. It felt like we were trespassing until we saw the welcoming staff.

Good location for a visit in Shin-Yokohama, and close to the railway station to go to other places. Good connection to Haneda airport with train or buss. Breakfast was clearly above average - both western and Japanese style hade a good selection. Fresh made omeletts. Room was pretty standard and in all god. Nice view from most floors and rooms - sky bar at floor 42

The wifi connection to internet was very slow, I had to use the phone, 4G, to be able to work or sync up my phone. It is a big hotel, and whit that comes more people and noise at breakfast - but still ok.

Cleanliness, connectivity, facilities were very Good. Good supportive staffs. Covid protocol was followed strictly.

Internet connectivity was bad. I was not able to connect properly to do office works. Taxi service from hotel was denied and it was difficult for me to carry the luggage till Shin Yokohama station to board a Taxi. Food menu in breakfast was repeating in every alternate days. There could be better options. Chicken option was not there. It was always beef and pork.

The breakfast was fantastic. One of the best buffet that I tried in Japan, it has a wide option of western to Asian cuisine, so I definitely recommend to try it!

Even though I had booked a "non-smoker" room, the first room that we got was a "smoker" room. The first response at the front desk was that they were fully booked that day, but after showing the booking detail and some negotiation, they allocated us to a "non-smoker room". Even though it was possible to solve the situation, it is not nice to negotiate for something that was booked already.

Breakfast was fabulous with variety of selections and quality. Location is perfect to go to everywhere by train. Also, it is very convenient to have Haneda Airport bus service starting from the hotel entrance.

Nothing particular, but A/C was not warm enough.

Breakfast was fabulous with variety of selections and quality. Location is perfect to go everywhere by train. Also, it is very convenient to have Haneda Airport bus service starting from the hotel entrance.

Nothing particular, but A/C was not warm enough in my room.

The hotel is very well located for the train station and Yokohama arena. There are lots of shops and restaurants within close walking distance and a convenience store on site. The rooms have a useful fridge and kettle.

The rooms are quite old and the decor is tired. For a big hotel it lacks facilities (no pool or gym). The whole place needs a revamp. It’s like travelling back to the 1990s! It’s perfectly comfortable but nothing special.