The people were so friendly, helpful and nice. A short walk to train, shops, and arena. Convenient shops all around. The room was comfortable. Good air conditioning really helped in the steamy weather. The amenities desk in the foyer is more preferable than excess unused amenities in each room. Guests are able to use what’s needed or wanted without any waste. Thank you to all the staff who cared for our joy, cleaning our room each day, keeping everyone fully cared for, assuring everything is clean, neat, tidy and well maintained. And greeting us every time with warm smiles and a helpful attitude.

I personally prefer traditional soap over liquid soap. There didn’t seem to be an option to use bar soap at the amenities desk. Besides the lack of block soap, the amenities desk is well presented and stocked. (Possibly flick handles for the hand washing basin.)

Given that I was in Tokyo for relaxation, using Shin-Yokohama as my sort of "base" allowed me to reach either central or the outskirts of Tokyo within a little over an hour. In other words, I think this location is perfect for if you want to be out of Tokyo, but just within reach of the city.

I love they have all the amenities provided such as toothbrush, comb cotton buds and awesome teas. Staff even let us leave our luggages after check out so we can still day trip.

The construction sites (jackhammers constantly) across. The traffic noise outside at night. If free breakfast is offered. It would be the best.

Location is very convenient to catch bullet train. The room is simple and clean.

My wife and I had wedding party at this hotel in 1992. At the time this hotel was bigger and more luxurious. Now this hotel is a simple business hotel.

Location, location , LOCATION! Easy access to Shinkansen station.

We wish we had more storage places and bigger tables but it was okay.

Great location for the Yokohama arena, two minutes away, nice place to eat and drink in the near location. Very close to the train station,

Close to the station and lots of convenient stores

Wish they had more pillows

Pillow is hard

Location is fantastic, window that opened is great, and super quite and peaceful!

Nothing

Saw Mt Fuji from the window! Yay! Beds reasonably comfy. Had all the facilities you need.