A great location and lovely onsen at the hotel. The breakfast was superb. The room weas small (as expected) but used the space well. The hotel onsen meant there was a nice spacious bathroom to use. The hotel breakfast was superb, and staff were great. We stayed for a few days and on the Sunday morning there was a big line for breakfast and it closed at 9. Because of the line we didn't enter the dining hall until after 9 am and I was worried that there wouldn't be any food left, however the staff kept providing fresh food until everyone has eaten which was great, and those that didn't want to wait in line could have bentos takeaway. It was very well organised by the staff. I was very impressed.

The room and bed were clean and comfortable. The breakfast had a small spread but was very delicious, and changed almost every day. There were boxes prepared for us to pack food to go if we wished, and fresh, clean water was readily available. The onsen was spacious and we enjoyed it a lot. You can even choose from about 10 different types of pillows, and as many as you want. There was also complimentary green tea packets, combs, razors, and more. (Their slippers are also of good quality, if you care about that kind of thing) The hotel is very accessible, just a short walk from the well connected Shin-Yokohama station. There's no checkout procedure, as the door lock is a provided pin code. Aside from the room size, everything else was amazing!

Despite booking a room for three, my friends and I found the room (and bathroom) way too small, perhaps even for 2. The hotel better caters for travellers in groups of 2, or parents and a child

Location of the hotel itself is very close to the Shin-Yokohama station, which is a plus point. The 1-person room is compact but cozy. Everything that a person needs for simple living is available, together with a range of amenities located at the level 2 check-in counter area. The in-house breakfast was also pretty nice - rice, bread, a decent food selection. Staff was also constantly replenishing food throughout the breakfast hours. The rooms use a number code to unlock the door instead of a card key, so lights, air-con, and electricity can be constantly maintained in your room without slotting in a card. Some other hotels only have 1 or 2 wall outlets in their rooms, but this one had more than a few outlets - not to worry.

The hotel's smoking area is at the level 1 carpark open area with just 1 ash-bin. I'm mostly ok and indifferent to it, but hope it can be improved to at least an hotel-exclusive ventilated smoking room like what other hotels have provided.

I loved the pillow choices. what a neat idea and especially when other hotels in Japan seem to have very hard pillows. The breakfast buffet was nice, too. I didnt get a chance to try the spa. There were plenty of nearby restaurants, the nearby train station, and a mall. We enjoyed visiting the Ramen Museum nearby for dinner one evening.

My only complaint was that my pillow had a faint smell of cigarette smoke, so pillows could be taken into smoking rooms.

The breakfast was fresh and there were many options to choose from. The spa was easy to use and I appreciated the availability of coin laundry facilities. Bathrobes are made available for guests to use, and I received a special beauty set from the receptionist.

I wasn't sure the AC / Heater was working so well. My window looked directly into another building, but I was traveling alone, and spending most of the day outside - so the hotel was suitable for my needs.

Great sized room and big closet space. Bed was very comfortable as well. Free breakfast is included in the price. There is also a public bath available on L2 but it gets crowded easily. good location close by to Shin Yokohama station and also Yokohama arena. It is in a night life area so there are alot of places to eat and drink nearby. Laundry is available and detergent is also provided.

Outside can be noisy full of drunk ppl depending on the time of the nigh tbut not a huge deal. Breakfast while free also meant that it got very crowded, but there is an option to do a take away box to take back to the room so points to the staff for implementing this.

Good location, not far from Shin-Yokohama station. It has a hot Japanese bath. Staff are really helpful. We can temporary leave luggages after check-out to go around. Breakfast is not bad. Nearby area has convenient stores, restaurants, and the Ramen museum.

The bath room is a bit compact. Japanese style small bath tub, sink, and toilet are in the same small room.

7 min walk with luggage to/from Shin-Yokohama station Very friendly and well English-spoken front desk staff Tasty and rich breakfast Comfortable beds, good size for single person Luggage storage was possible Onsen available from 3 pm - 9 am (overnight), we didn't use it though due to time constraints

The room and bathroom are small (as described), for 2 people in the 3-bed-room it was bearable though

Good room facilities and lovely hot springs, friendly and supportive hotel staff, excellent location (close to the Shinkansen station).

Breakfast time - the dining area is tiny given the amount of guests, queuing ensues which can be chaotic. Staff is working hard but due to the volume of people, tables are not cleared quickly enough for other guests.

They provided excellent breakfast and service to their customer, compared to their value. I can't expect more than that in this price and I will definitely come back to the same hotel if I am coming to Shinyokohama next time.

Nothing much honestly, everything is nearly perfect compared to it's value. I can't complain on anything.