Surprised by the level of attentiveness of the staff. We had made 2 bookings with a gap of 2 days in between for an Onsen excursion. When we checked in for the 2nd part of our stay, registration formalities were quickly dispensed with after confirming our identities. Our requests made during our first stay, extra pillows, luggage stands and stowed suitcases were all already place in our room. Top notch service that I would not have expected from a business hotel.

Nothing really. Rooms are as expected small but quite functional if you do not have lots of luggage. Book a larger size room if you do. The hotel website mentioned it doesn’t accept cash payments but staff was helpful and accommodating as we had a lot of yen on us for the trip.

Very conveniently located just outside west exit of Totsuka Station which provides direct access to Narita Airport via the Narita Express. Lots of food choices and supermarkets within walking distance on both sides of the train station. Excellent launching point for day trips to Yokohama and Kamakura, or onsen excursions to Hakone and Atami by local train.

Hotel entrances are not conspicuous. It was easy for me because I did go to the hotel’s website before the trip and there were detailed photographs showing the way after exiting the ticket gates at the station. Without those photos, the lower level entrance in particular, between a sushi restaurant and a drug store, can be easily missed. Would be helpful if a link to the photos is automatically send by email to visitors after booking.

The hotel is only a few steps from several shopping malls, restaurants, grocery stores and Totsuka train station, which you can reach Tokyo within 30 minutes. Our family with a toddler enjoyed our 2 week visit. The breakfast is abundant and delicious. The staff are really kind to our child and helped a lot with our luggage delivery. We are thankful for finding such a hospitality place for our visit! Would definitely stay again next time!

I stayed here for a trip to Kamakura and i love that it's close to the station and to my actual destination. They rent out phone chargers for free and i was so thankful because i forgot mine. The room is nice and clean although a bit small, would not recommend to those with big luggage

The toiletries could've been better

Very close to Totsuka station! 2nd time staying here and got a corner room again. Love how spacious it is! It was my first time also doing a self check-in and it went smooth. Definitely recommended place if you want to go around Yokohama, Kamakura or Enoshima

Parking is a little confusing when trying to get to hotel room from parking structure in

Parking is a little confusing when trying to get to hotel room from parking structure in

The room was pleasantly larger than the usual of Japanese business hotels. Lighting was excellent and the air conditioning was quiet enough! There is a L shaped table that was indeed a good experience as it provide a larger than normal, table space, without the clutters of "items" typical of business hotels ..that takes up more space than it needs to!!! The other and one important consideration for me, are pillows. The pillow provided was firm enough and "thicker" than normal. It is comfortable for person like me, which is a little larger (and taller) than the average person. The hotel is located close to JR Totsuka staton and was at a quiet area. No neon or bright lights..but a pleasant and quiet section of the area. I had a pleasant 2 night stay. I will be back to this hotel in my next visit to this area!!!

good location to the train station and subway and bus terminal. close to shopping mall and very good supermarket

all was good.

It was close to the train station and mall.

The bed was a bit firm for my liking.

Very clean and tidy. Services.

I would be very happy if they have public big bath.