Most sincere, honest, professional and passionate staffs we encountered in the entire 12 days trip in Japan. Private and cozy onsen facilities. Old, authentic yet beautiful and charming onsen hotel building. The best dinner and breakfast we during our trip in Japan. We had the best time (and meals) at Hotel Hanakoyado!

This hotel provides free access to their sister hotel Tocen Goshoboh onsen facilities next door. However, the staffs at Tocen Goshoboh were rude and unwelcoming. We did not enjoy the onsen experience at Tocen Goshoboh. However, this is not Hanakoyado's fault. The management at Tocen Goshoboh should look into this issue as I saw countless negative reviews about Tocen Goshoboh and their rudeness staffs.

A little bit noisy at night

Extremely relaxing. The private onsen was far better than expected, and it was exceptionally nice being able to use it anytime it's convenient for you. Staying the night in a more traditional Japanese building was a special expensive.

- Hard bed (pretty standard). Asking for extra bedding to cushion the bed is helped considerably. - Thin walls. (luckily most guests are respectful) -The machine wasn't working when I tried to use it, wasting the free pod (single one supplied with the room) in my attempt. These pods were weirdly expensive (especially for Japan) at 300 yen each. Considerably cheaper hotels had far more capable/expensive machines which could be used for free. This wouldn't be an issue (and let's be honest it's extremely miner) if coffee shops in Japan didn't open at around 10am or later.

Had a great experience with the private hot spring at Hotel Hanakoyado. Dinner was served in Omakase style and very filling. Breakfast could be better, but we liked the grilled fish! The staffs are kind and friendly.

We could hear noises from the next door and even from outside the hotel. However, this is understandable due to the hotel's design. We came prepared by learning from the comments of other guests.

Arima Onsen is already a gem, but the staff made our stay exceptional. We opted for the breakfast and dinner package, and it was money well spent. The staff's warmth and helpfulness added a personal touch, making our experience truly memorable.

Beds were on the firmer side whereas I prefer a typically softer bed. External sounds were noticeable, though guests were generally considerate.

Traditional ryokan with small onsen as part of the hotel. They are private onsen, so you can go there as a couple / family. Definitely recommend to book the dinner even if it seems bit expensive. It is worth it! Best experience we had in Japan.

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Unfortunately very thin walls, like paper, and our neighbors were loud the entire night. But the hotel is 10/10. But bring earplugs…

The onsen was great, would have prefer an in house outdoor option, the sleeping area was comfortable

would have prefer an in house outdoor onsen option

Their hospitality mind is superb! Something special about this place is that we feel like stay in our home than stay in a hotel.

Hair Dryer wind is too soft. It takes quite a while to get our hair dried.

All of the staff are ready to be helpful. Excellent 10 course of Japanese style dinner and breakfast. Clean room. Very good location. We will definitely stay with them next time.

Nothing we did not like.